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Member of Client Experience, Strategic Partnerships and Integrations

16 hours, 34 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Blockchain
Apply Now
Anchorage Digital

Anchorage Digital

Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the only federally chartered crypto bank in the US, as well as Anchorage Digital Singapore, which offers e...

Capital Markets
251-1K
Founded 2017
$487M raised
View All Jobs 80

Description

  • Manage operational relationships with integration partners and help them navigate Anchorage Digital’s products, services, and API integrations.
  • Act as the primary point of contact for high-priority partner escalations and coordinate cross-organizational resolution.
  • Collaborate with Sales, Relationship Management, compliance, legal, operations, and technical teams to support strategic initiatives and new ventures.
  • Advocate internally for partner needs, product enhancements, and service improvements across institutional and retail crypto use cases.
  • Support the design and execution of governance and quality controls for external processes that may affect regulatory standing and reputation.
  • Troubleshoot API-related issues and partner with technical teams to diagnose incidents involving the core product suite.
  • Support the integration and communication of new product releases to strategic clients.
  • Maintain and prioritize the book of work for strategic integration clients, including bespoke technical requests and feature enhancements.
  • Provide proactive status updates and reporting to internal stakeholders and integration partners to maintain alignment.
  • Support team growth by developing CXM team members and helping create growth roadmaps within the segment.

Requirements

  • Experience navigating API-based business models and working comfortably with API architecture.
  • Strong understanding of the crypto ecosystem, including blockchain nuances and institutional and retail use cases.
  • Experience with traditional financial services and moderate understanding of institutional and retail client needs across liquidity providers, exchanges, agency desks, custodians, and prime brokers.
  • Intermediate experience working within regulatory frameworks and applying policies and procedures to resolve complex issues.
  • Ability to collaborate cross-functionally and manage consensus among internal and external stakeholders.
  • Comfort handling operational relationship management and high-priority client escalations in a white-glove service environment.
  • Familiarity with DeFi and the broader digital asset ecosystem.
  • Experience supporting governance, quality controls, or operational oversight for external partners (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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