RemoteLeaf Logo
Log in Sign up

Account Expert (South America)

18 hours, 8 minutes ago
Argentina, Chile, Colombia, Ecuador
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Digital Marketing E-commerce Email Marketing HubSpot Mixpanel
Apply Now
Omnisend

Omnisend

Omnisend is an ecommerce tailored email & SMS marketing automation platform designed to help nimble teams increase revenue effortlessly. With one-click ecommerce integrations, pre-built workflows, and intuitive editing, over 80,000 ecommerce brands tru...

Internet Software & Services
51-250
Founded 2014
View All Jobs 3

Description

  • Serve as a trusted advisor for top-tier customers and partners in customer success engagements.
  • Develop and execute strategies with merchants to increase revenue through digital marketing.
  • Onboard new clients by supporting contact migration, warmup, and setup of campaigns and automations.
  • Provide proactive strategic guidance on a weekly, bi-monthly, or monthly cadence and respond to client questions promptly.
  • Deliver best practices to help clients achieve their business goals.
  • Review customer dashboards regularly, resolve open issues, and ensure clear messaging and proper escalation.
  • Keep merchants informed about product releases and new features.
  • Share customer feedback with Product and Engineering to improve the platform and customer engagement.
  • Conduct quarterly business reviews, set quarterly goals, and support customers in achieving them.
  • Document troubleshooting steps and problem-resolution outcomes.

Requirements

  • 1-2 years of customer success-related experience.
  • Strong understanding of key digital marketing metrics such as opens, clicks, and conversions.
  • Proven creative problem-solving ability in customer-facing situations.
  • Fluency in English.
  • Comfort discussing business and sales topics during renewal or cancellation conversations.
  • Excellent communication skills across chat, phone, video, and email.
  • Willingness and ability to use WeChat as a communication tool.
  • Strong time management skills and a clear sense of ownership.
  • Ability to work independently.
  • Familiarity with Slack, Zoom, Intercom, Mixpanel, HubSpot, G-Suite, Omnisend, or similar e-commerce and marketing platforms.
  • Experience in e-commerce, SaaS, project management, or marketing is a plus.
  • Experience advising customers on marketing strategy is a plus.

Benefits

  • Gross salary starting from 1200 EUR/month based on experience, plus commission depending on individual results.
  • Unlimited learning budget for self-improvement.
  • Private health insurance.
  • Remote work possibilities.
  • Unlimited access to psychotherapy.
  • Workstation budget.
  • Personalized work anniversary gifts.
  • Workations and team-led team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Nice Côte d'Azur

Technical Customer Success Manager

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE Cognigy is hiring a Technical Customer Success Specialist to provide scaled technical guidance for enterprise customers using its conversational AI platform and help CSMs support, design, and optimize customer solutions.

United States Mid Level Customer Success Manager
CRM Generative AI LLM
7 hours, 54 minutes ago
Anchorage Digital

Member of Client Experience, Strategic Partnerships and Integrations

Anchorage Digital 251-1K Capital Markets

Anchorage Digital is hiring a remote member of Client Experience, Strategic Partnerships and Integrations to manage operational relationships and technical support for integration-based strategic partners across its digital asset platform.

United States Full-time Senior Customer Success Manager Technical Account Manager
Blockchain
18 hours, 24 minutes ago
HHAeXchange

Revenue Cycle Advisor

HHAeXchange 251-1K Health Care Providers & Services

HHAeXchange is seeking a remote Revenue Cycle Advisor to support home and community-based care customers by managing revenue cycle relationships, improving billing performance, and strengthening client satisfaction.

United States Full-time Senior Customer Success Manager
$70k-$80k
CRM
18 hours, 24 minutes ago
ClaritasRx

Customer Success Manager

ClaritasRx 51-250 Pharmaceuticals

Claritas Rx is seeking a Customer Success Manager to own strategic customer relationships for its digital health platform, helping biopharmaceutical clients drive adoption, realize value, and achieve business outcomes.

United States Full-time Senior Customer Success Manager
$120k-$135k
CRM
18 hours, 39 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers