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Account Expert (South America)

2 hours, 23 minutes ago
Argentina, Brazil, Colombia
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Digital Marketing E-commerce Email Marketing HubSpot Mixpanel
Apply Now
Omnisend

Omnisend

Omnisend is an ecommerce tailored email & SMS marketing automation platform designed to help nimble teams increase revenue effortlessly. With one-click ecommerce integrations, pre-built workflows, and intuitive editing, over 80,000 ecommerce brands tru...

Internet Software & Services
201-500
Founded 2014
View All Jobs 5

Description

  • Serve as a trusted advisor to top-tier customers and partners.
  • Develop proactive digital marketing strategies to increase revenue for managed accounts.
  • Onboard clients, including contact migration, warmup guidance, and initial campaign and automation setup.
  • Provide strategic guidance on a weekly, bi-monthly, or monthly cadence and respond promptly to customer questions.
  • Share best practices that help customers achieve their business goals.
  • Review customer dashboards, resolve issues, and escalate concerns appropriately.
  • Keep customers informed about product releases and new features.
  • Provide customer feedback to Product and Engineering teams to improve platform engagement.
  • Conduct quarterly business reviews, set customer goals, and support their achievement.
  • Document troubleshooting and problem-resolution steps.

Requirements

  • 1–2 years of customer success-related experience.
  • Understanding of digital marketing metrics and their drivers, including opens, clicks, and conversions.
  • Proven ability to solve customer problems creatively.
  • Fluency in English and Spanish.
  • Ability to discuss business and sales topics during client renewal or cancellation conversations.
  • Excellent written and verbal communication skills across chat, phone, video, and email, including use of WeChat.
  • Strong time management, ownership, and ability to work independently.
  • Familiarity with tools such as Slack, Zoom, Intercom, Mixpanel, HubSpot, G Suite, and Omnisend or similar ecommerce and marketing platforms.
  • Experience in ecommerce, SaaS, project management, or marketing strategy consulting is preferred.

Benefits

  • Gross salary starting at €1,500 per month, based on experience, plus individual commission.
  • Unlimited learning budget for professional development.
  • Private health insurance and unlimited psychotherapy access.
  • Remote, hybrid, and work-from-anywhere options.
  • Workstation budget.
  • Personalized work-anniversary gifts.
  • Workations and team-led team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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