Customer Success Manager, Growth

1 hour ago
Full-time
Junior
Customer and Technical Support
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised

Description

  • Manage a portfolio of accounts across both one-to-one and one-to-many customer engagement models.
  • Drive renewal revenue for the Growth segment through heavy digital touch and light direct touch.
  • Represent the voice of the customer by providing input into core product, marketing, and sales processes.
  • Identify expansion opportunities that create value for both customers and Varicent.
  • Collect and share success stories and use playbooks to increase product usage and customer maturity.
  • Develop product expertise and become a subject matter expert in a specific product area.
  • Create digital content for the customer base using digital tools and marketing approaches.
  • Build and maintain relationships with stakeholders across your account portfolio.
  • Engage customers early in their lifecycle from onboarding through value realization.
  • Maintain and update systems that support the one-to-many engagement model with urgency and attention to detail.

Requirements

  • 2+ years of experience in customer success or account management in a SaaS or software company.
  • Experience creating digital marketing content preferred, including use of digital marketing tools.
  • Experience negotiating contracts and managing renewals.
  • Ability to build trust and communicate effectively with executives, administrators, technical leads, and other stakeholders.
  • Strong interpersonal skills and the ability to establish trusted advisor relationships with clients.
  • Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
  • Ability to work independently and take initiative in a fast-growing environment.
  • Ability to connect customer business processes to product capabilities.
  • Familiarity with common customer success tools such as Salesforce, Gong, Zoom, Excel, and PowerPoint.
  • Bachelor’s degree in information technology, business, or finance preferred.

Benefits

  • Base salary range of $77,000.00 - $100,000.00 CAD.
  • Eligibility to participate in a variable compensation program.
  • Opportunity to work at a recognized market leader in Sales Performance Management.
  • Commitment to a diverse, inclusive, and equal opportunity work environment.
  • Accommodation support available during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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