Merchant Success Manager

2 months, 1 week ago
Full-time
Mid Level
Customer and Technical Support
ShipMonk

ShipMonk

ShipMonk is a leading fulfillment center and 3PL provider for eCommerce brands, offering personalized and efficient order fulfillment services. With a focus on stress-free growth, ShipMonk integrates with sales channels to streamline shipping and inven...

Air Freight & Logistics
1K-5K
Founded 2014
$365M raised

Description

  • Manage assigned top-tier merchant accounts and learn each merchant’s business in depth.
  • Align support and recommendations with each merchant’s goals and growth plans.
  • Build long-standing, trusted relationships and maintain open communication with merchants.
  • Serve as the reliable day-to-day point of contact and internal go-to for top-tier merchant questions.
  • Support internal projects for merchants to improve merchant satisfaction.
  • Encourage revenue growth by promoting additional ShipMonk services.
  • Participate in day-to-day operations to better understand how ShipMonk serves merchants.
  • Provide regular account updates covering order flows, carrier and shipment statistics, support tickets, integrations, and improvement recommendations.
  • Collaborate with different business groups and departments to strengthen merchant support programs and enhance the merchant experience.

Requirements

  • Minimum 3 years of experience in an Account Management or Client Success role.
  • Minimum 1 year of experience in a management position preferred.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong verbal and written communication skills.
  • Willingness to travel to different facilities and client locations.
  • Upbeat, enthusiastic, and proactive attitude.
  • Strong problem-solving ability with forward-thinking approach.
  • Proficiency with Microsoft Office.
  • Experience with Warehouse Management Systems is a plus.
  • Experience with Salesforce is a plus.

Benefits

  • Full health benefits coverage, including medical, dental, and vision.
  • Unlimited paid vacation time.
  • 401(k) retirement plan.

Interested in this position?

Apply directly on the company website

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