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Strategic Customer Success Manager - AMERICAS

11 hours, 41 minutes ago
Latin America, Mexico, Argentina, Bolivia, Brazil, Chile, Colombia, Guatemala, Peru, Uruguay, Venezuela
Full-time
Junior
Customer Success Manager
Customer and Technical Support
HubSpot
Apply Now
Remofirst

Remofirst

Remofirst: Simplifying global HR solutions with streamlined payroll, compliance, and remote hiring in 180+ countries.

Professional Services
11-50
Founded 2021
View All Jobs 20

Description

  • Own the health and retention of a defined portfolio of customers to ensure value realization and satisfaction.
  • Partner cross-functionally with Support, Onboarding, Offboarding, Payroll, Finance, and Business Operations teams to resolve customer and employee issues.
  • Develop and execute customer health and retention strategies using data and feedback to identify risks and drive recovery plans.
  • Maintain accurate customer records for health, sentiment, and engagement in HubSpot and the platform.
  • Work with Hiring Success Managers and clients to activate committed hires efficiently and on time.
  • Identify and remove operational blockers that affect time-to-revenue and time-to-value.
  • Provide feedback to improve activation processes and the onboarding experience.
  • Identify expansion opportunities across products and countries and educate customers on complementary services.
  • Act as a trusted advisor on global employment and country-specific employment practices using internal resources and local experts.
  • Share customer feedback with Product, Operations, and Leadership to influence roadmap, service improvements, and process optimization.

Requirements

  • 2+ years of experience in Account Management, Customer Support, or Customer Success roles.
  • Experience in a SaaS platform business, ideally.
  • Experience working in global HR, Payroll, or Global Mobility.
  • Excellent English communication skills.
  • Strong clear communication and strategic thinking skills.
  • Strong time management and the ability to structure work independently.
  • Ability to collaborate effectively with diverse teams and stakeholders.
  • Independence, autonomy, and problem-solving initiative.
  • Strong empathy and people skills for handling conversations with multiple audiences.
  • Motivation to work in a fast-paced startup environment and contribute to growth.

Benefits

  • Competitive compensation.
  • Top-of-the-range work equipment.
  • 100% remote work.
  • PTO regulated by local statutory.
  • Opportunity to work in an early-stage startup with room to influence the company.
  • Chance to help build and scale a global team in a hyper-growth environment.
  • Work with market-leading customers such as Microsoft and Mastercard.

Interested in this position?

Apply directly on the company website

Apply Now

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