Reliance Health

Reliance Health provides innovative healthcare benefits designed to enhance the well-being of employees in emerging markets, offering comprehensive health plans that include access to virtual medical consultations and home delivery of prescriptions.

Health Care Providers & Services

Health Care

251-1K (450)

Founded 2016

$46M raised

26 open positions

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Manager, Customer Success (B2B Retention)

6 months ago

Nigeria

Full-time

Senior

Customer Success Manager

Customer and Technical Support

HubSpot Salesforce Zoho CRM

Apply Now

Reliance Health

Health Care Providers & Services

251-1K

Founded 2016

$46M raised

View All Jobs 26

Description

Build and execute customer success strategies that improve satisfaction, loyalty, and retention across large enterprise accounts.
Proactively engage with clients to understand needs, resolve issues early, and ensure they receive measurable value from their health plans.
Own the end-to-end enterprise renewal process and drive timely renewals at healthy rates.
Lead the full lifecycle of retention and growth programs from planning through execution against business targets.
Coordinate with sales, marketing, and product teams to align retention initiatives with client needs and company goals.
Develop upsell and cross-sell strategies to grow existing accounts and increase lifetime value.
Design and implement initiatives such as referral programs and engagement campaigns that build brand advocates.
Track and analyze retention metrics, including churn rate, Net Revenue Retention, account health scores, and satisfaction scores.
Produce regular portfolio reports and leadership insights on account health and progress toward targets.
Manage, coach, and develop the customer success team while setting performance expectations and supporting growth.

Requirements

Bachelor’s degree or HND in any field.
Must have completed NYSC.
At least 5 years of professional experience, with significant experience in customer success, account management, or B2B retention roles.
Experience managing large enterprise accounts, including renewals, escalations, and upsell conversations.
Proven track record of meeting or exceeding retention and growth targets in a B2B environment.
Experience leading and managing a team, including coaching, performance management, and talent development.
Strong ability to use data and reporting tools to track client health, identify risks, and make evidence-based decisions.
Experience working cross-functionally with sales, marketing, and product teams to deliver client outcomes.
Excellent communication and relationship management skills with the ability to engage senior client stakeholders.
Must be authorized to work in Nigeria.
Experience in health insurance, health tech, or a related industry is preferred.
Familiarity with CRM platforms such as Zoho, Salesforce, or HubSpot is preferred.
Exposure to product-led growth or digital health service delivery models is preferred.
Experience building customer success functions from an early stage, including designing playbooks and processes, is preferred.

Benefits

Remote-first work environment with the flexibility to work from anywhere.
Competitive salary and benefits benchmarked against the industry.
Premium health insurance for you and your family.
Unlimited leave with no limits and no questions.
Opportunity to make a meaningful impact on healthcare innovation and customer experience.
Collaborative, inclusive, and team-focused work culture.
Growth opportunities through tools, mentorship, and resources.
Learning and development allowance to support professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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