ServiceNow Senior Quality Analyst - ITOM/CSM

20 hours, 57 minutes ago
Full-time
Mid Level
Customer and Technical Support
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Develop and execute test plans, test scripts, and process plans for projects.
  • Monitor test scripts to evaluate functionality, reliability, performance, and overall quality.
  • Identify defects in the production process and recommend corrective actions.
  • Compile and analyze statistical data from testing activities.
  • Ensure user expectations are met throughout the testing process.
  • Draft and maintain quality assurance policies and procedures.
  • Investigate customer complaints and product issues.
  • Ensure compliance with quality standards and relevant industry regulatory requirements.
  • Review test cases and test scenarios, and analyze issues to determine root causes.
  • Specify, plan, report, design, and review work in ServiceNow and automation-related technical areas.

Requirements

  • 3+ years of ServiceNow testing experience or experience in a related field.
  • A four-year undergraduate degree in Computer Science or a relevant field.
  • Strong understanding of software testing types, techniques, tools, processes, and methodologies.
  • Experience with testing techniques including smoke, functional, integration, system, regression, stress, black box, performance, unit, automated, and integration testing.
  • Hands-on knowledge of an existing automation framework (ATF), preferably ServiceNow ATF.
  • Ability to use tools such as IDEs, debuggers, build tools, source control, ServiceNow instances, profilers, and Unix/system administration tools.
  • Solid functional and non-functional end-to-end testing experience on the ServiceNow platform.
  • Experience testing ServiceNow-based products.
  • ISTQB certification preferred.
  • CSTE certification preferred.
  • CSA certification preferred.

Benefits

  • Committed to a diverse and inclusive workplace.
  • Equal opportunity employer.
  • Affirmative action employer.
  • Accommodation support for individuals with disabilities.

Interested in this position?

Apply directly on the company website

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