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Client Success Manager, Enterprise Accounts

20 hours, 27 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
OfficeSpace Software

OfficeSpace Software

OfficeSpace Software is the world's leading workplace management platform that provides a complete solution for the allocation and management of company workspaces. With a focus on efficiency and user-friendly tools, OfficeSpace empowers organizations ...

Internet Software & Services
251-1K
Founded 2004
$150M raised
View All Jobs 5

Description

  • Own the success, retention, renewal, and growth of a portfolio of enterprise customers.
  • Build trusted relationships with executive sponsors and business leaders across the customer lifecycle.
  • Lead enterprise onboarding, adoption, and value realization strategies.
  • Develop and execute strategic success plans tied to customer objectives and business goals.
  • Use AI-powered customer success platforms to monitor health, predict risk, and identify expansion opportunities.
  • Lead executive Quarterly Business Reviews that connect product adoption to ROI.
  • Partner with Sales on renewal, expansion, and long-term account strategies.
  • Advocate for customers by working with Product, Engineering, Professional Services, and Support to resolve issues and influence product direction.
  • Translate customer feedback into actionable insights for product, customer experience, and go-to-market improvements.
  • Design AI-assisted customer engagement workflows and improve scalable Customer Success playbooks.

Requirements

  • 6+ years of experience in Client Success, Strategic Account Management, or Enterprise Account Management in a SaaS environment.
  • Demonstrated success managing complex enterprise customers with executive stakeholders across long customer lifecycles.
  • Strong executive presence with the ability to influence C-level decision makers.
  • Experience driving adoption, retention, renewals, expansion, and measurable business outcomes in recurring revenue businesses.
  • Experience building executive business reviews, strategic account plans, and long-term customer success strategies.
  • Experience using Customer Success platforms and CRM systems such as Gainsight, Salesforce, or equivalent tools.
  • AI fluency, including experience using AI-enabled platforms for forecasting, customer health analysis, workflow automation, research, and productivity.
  • Experience orchestrating multiple AI tools responsibly while validating outputs with business judgment, customer context, and data quality.
  • Strong analytical thinking with the ability to translate data into executive-level recommendations.
  • Excellent executive communication, stakeholder management, and cross-functional collaboration skills.

Benefits

  • Comprehensive and competitive global benefits package.
  • Support for health and well-being.
  • Support for financial security.
  • High-performance, accountable culture with autonomy to own your role.
  • Growth-minded environment with continuous learning and development.
  • Technology-forward workplace with heavy AI adoption.
  • Collaborative, results-driven team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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