Client Success Manager, Contextual Commerce

3 weeks, 1 day ago
Full-time
Mid Level
Customer and Technical Support
Bazaarvoice

Bazaarvoice

Bazaarvoice provides a software as a service platform that enables brands and retailers to manage and leverage user-generated content at scale, facilitating authentic shopper experiences through the collection, curation, and distribution of consumer-ge...

Internet Software & Services
251-1K
Founded 2005

Description

  • Strengthen and grow relationships and opportunities across a portfolio of 5-10 accounts.
  • Ensure renewals and account growth for each portfolio client.
  • Serve as the primary point of contact for assigned accounts and respond to requests promptly and professionally.
  • Present product roadmaps to uncover opportunities that support client business objectives.
  • Stay informed on each account’s business and goals to identify current and future opportunities for Bazaarvoice.
  • Prepare and deliver monthly and quarterly business reviews, strategy sessions, and brainstorming sessions.
  • Translate performance data into compelling narratives that communicate Bazaarvoice’s value.
  • Attend and host networking and relationship-building events.
  • Generate referrals for new business through strong client relationships and demonstrated results.

Requirements

  • 3+ years of client-facing experience managing mid-market accounts.
  • Proven ability to build trusted, long-term relationships with key stakeholders at large enterprise clients.
  • Strong communication skills and a charismatic presence.
  • Consultative mindset with the ability to explain complex concepts simply.
  • Strong brainstorming, creative thinking, and problem-solving ability.
  • Solid project management skills with the ability to prioritize and stay focused.
  • Strong analytical skills and comfort working with data.
  • Comfort working with a complex technical product.
  • Energetic, positive, solutions-first attitude.
  • Self-directed, hard-working, and willing to take on new responsibilities.
  • A proactive, results-oriented mindset with demonstrated initiative.
  • Background check required as part of the final selection process (conditional on prior written consent).
  • Remote work location indicated by #LI-Remote.

Interested in this position?

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