Senior Customer Success Manager

20 hours, 58 minutes ago
Full-time
Senior
Customer and Technical Support
Wayvia (formerly PriceSpider)

Wayvia (formerly PriceSpider)

Wayvia, formerly known as PriceSpider, is a leader in omnicommerce data and brand enablement solutions. Based in Irvine, California, the company provides enterprise brands with shopper and retail intelligence to enhance revenue growth across various channels. Founded in 2004, Wayvia rebranded in late 2025 to reflect its focus on empowering brands with advanced tools and integrations. The company offers a comprehensive Commerce Enablement Platform that includes services such as retail intelligence, price monitoring, and shoppable media. Its AI-driven platform, Prowl, helps brands maintain pricing integrity, while its shopper intelligence tools aggregate data to refine consumer insights. Wayvia serves enterprise brands across multiple industries, including consumer electronics, food and beverage, and health and beauty, operating in over 92 countries and partnering with more than 3,200 global retailers.

information technology & services
201-500
Founded 2004
$4M raised

Description

  • Own a book of business and manage the full customer lifecycle, including onboarding, adoption, expansion, and renewals.
  • Achieve retention, growth, and customer satisfaction goals.
  • Lead customer retention efforts and related initiatives.
  • Collaborate with the new sales team and other internal teams to deploy new customers and act as a trusted advisor.
  • Become an expert in e-commerce and the company’s product suite.
  • Provide customers with insights through data analysis and reporting.
  • Develop success plans and conduct quarterly business reviews at the executive level.
  • Build cross-functional relationships with user and executive stakeholders across brands and teams.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 5+ years of experience in high-volume account management or customer success in digital media, e-commerce, technology platforms, or SaaS.
  • Proven ability to manage and grow a large book of business and share best practices.
  • Strong multi-tasking and priority-setting abilities.
  • Previous experience with compensation tied to sales, revenue, and retention goals.
  • Experience with major retailers such as Amazon, Best Buy, or Home Depot is a plus.

Benefits

  • Flexible work-from-home arrangements.
  • 401(k) match.
  • Flexible vacation.
  • Medical, dental, and vision coverage.
  • 16 weeks of paid parental leave for U.S. employees.
  • Technical stipend.
  • Professional development programs.
  • Wellness programs.
  • Salary of $90,000–$105,000 plus commission.

Interested in this position?

Apply directly on the company website

Apply Now

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