REE Medical

REE Medical is a top provider of medical evaluations for veterans, specializing in VA Disability Benefits with accurate DBQs and Nexus Letters.

Health Care Providers & Services

Health Care

51-250 (75)

Founded 2017

4 open positions

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Support Systems Engineer

3 weeks, 4 days ago

United States

Full-time

Senior

Technical Support Engineer

DevOps and Infrastructure

Datadog JIRA Monday.com NetSuite Salesforce Twilio Zoho CRM

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REE Medical

REE Medical is a top provider of medical evaluations for veterans, specializing in VA Disability Benefits with accurate DBQs and Nexus Letters.

Health Care Providers & Services

51-250

Founded 2017

View All Jobs 4

Description

Serve as the escalation point for issues across Zoho, Monday.com, NetSuite, Jira, Zapier, and other core business applications.
Diagnose and resolve complex platform issues involving configurations, automations, integrations, and workflow failures.
Investigate root causes, implement fixes, and help prevent recurring system problems.
Monitor platform performance and respond to alerts to identify issues before they affect users.
Support incident response for P1 and major incidents, and assist with P2–P5 ticket handling.
Triage escalated support issues and coordinate resolution with relevant teams.
Support APIs, webhooks, integrations, and automated workflows across business systems.
Improve system reliability by updating configurations, managing patches and upgrades, and addressing technical debt.
Maintain Jira ticket hygiene, SLA integrity, clear documentation, and resolution statements.
Create and maintain knowledge articles, runbooks, and documentation for workflows, integrations, and configuration changes.
Act as a technical liaison between Support, Engineering, and operational teams on system issues and improvements.
Participate in post-incident reviews, problem management, and cross-functional improvement initiatives.

Requirements

Minimum 5 years of experience supporting business applications such as Zoho, Monday.com, NetSuite, Jira, Zapier, Salesforce, or similar platforms in a professional environment.
Demonstrated experience diagnosing and resolving complex issues involving configurations, automation, and integrations.
Experience supporting the implementation of new business systems and the sunsetting of legacy applications, including planning, data migration, user adoption, and decommissioning.
Working knowledge of APIs, webhooks, and integration tools used to connect business systems.
Familiarity with incident management processes, including P1/major incident coordination and post-incident review.
Experience with application monitoring and alerting tools such as DataDog or NinjaOne.
Experience using Jira or similar IT service management platforms for ticket tracking and workflow management.
Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Strong verbal, written, and interpersonal communication skills with the ability to work with technical and non-technical stakeholders.
Ability to work independently and prioritize effectively in a dynamic, growing environment.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field preferred, or equivalent experience in lieu of a degree.

Benefits

Competitive salary of $95,000 to $120,000, depending on experience.
Health, dental, and vision insurance with company-sponsored life insurance.
Retirement savings plan with company match.
Vacation time off, sick time off, and holidays.
Ongoing training and development programs.
Opportunities for advancement within the company.
Flexible work schedules.
Remote-first work environment with companywide conferences annually.
Employee assistance program for personal and family well-being.
Employee discounts through Insperity.
Recognition programs for outstanding performance.

Interested in this position?

Apply directly on the company website

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