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Support Systems Engineer

1 day, 12 hours ago
United States
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Datadog JIRA Monday.com NetSuite Salesforce Twilio Zoho CRM
Apply Now
REE Medical

REE Medical

REE Medical is a top provider of medical evaluations for veterans, specializing in VA Disability Benefits with accurate DBQs and Nexus Letters.

Health Care Providers & Services
51-250
Founded 2017
View All Jobs 3

Description

  • Serve as the escalation point for issues across Zoho, Monday.com, NetSuite, Jira, Zapier, and other core business applications.
  • Diagnose and resolve complex platform issues involving configurations, automations, integrations, and workflow failures.
  • Investigate root causes, implement fixes, and help prevent recurring system problems.
  • Monitor platform performance and respond to alerts to identify issues before they affect users.
  • Support incident response for P1 and major incidents, and assist with P2–P5 ticket handling.
  • Triage escalated support issues and coordinate resolution with relevant teams.
  • Support APIs, webhooks, integrations, and automated workflows across business systems.
  • Improve system reliability by updating configurations, managing patches and upgrades, and addressing technical debt.
  • Maintain Jira ticket hygiene, SLA integrity, clear documentation, and resolution statements.
  • Create and maintain knowledge articles, runbooks, and documentation for workflows, integrations, and configuration changes.
  • Act as a technical liaison between Support, Engineering, and operational teams on system issues and improvements.
  • Participate in post-incident reviews, problem management, and cross-functional improvement initiatives.

Requirements

  • Minimum 5 years of experience supporting business applications such as Zoho, Monday.com, NetSuite, Jira, Zapier, Salesforce, or similar platforms in a professional environment.
  • Demonstrated experience diagnosing and resolving complex issues involving configurations, automation, and integrations.
  • Experience supporting the implementation of new business systems and the sunsetting of legacy applications, including planning, data migration, user adoption, and decommissioning.
  • Working knowledge of APIs, webhooks, and integration tools used to connect business systems.
  • Familiarity with incident management processes, including P1/major incident coordination and post-incident review.
  • Experience with application monitoring and alerting tools such as DataDog or NinjaOne.
  • Experience using Jira or similar IT service management platforms for ticket tracking and workflow management.
  • Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Strong verbal, written, and interpersonal communication skills with the ability to work with technical and non-technical stakeholders.
  • Ability to work independently and prioritize effectively in a dynamic, growing environment.
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field preferred, or equivalent experience in lieu of a degree.

Benefits

  • Competitive salary of $95,000 to $120,000, depending on experience.
  • Health, dental, and vision insurance with company-sponsored life insurance.
  • Retirement savings plan with company match.
  • Vacation time off, sick time off, and holidays.
  • Ongoing training and development programs.
  • Opportunities for advancement within the company.
  • Flexible work schedules.
  • Remote-first work environment with companywide conferences annually.
  • Employee assistance program for personal and family well-being.
  • Employee discounts through Insperity.
  • Recognition programs for outstanding performance.

Interested in this position?

Apply directly on the company website

Apply Now

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