Technical Support Engineer – Voice & Video API

1 hour, 27 minutes ago
Senior
Software Development
Vonage

Vonage

Vonage provides flexible and affordable cloud communication services for consumers and businesses, including VoIP, unified communications, and contact centers, all on a highly flexible platform.

Diversified Telecommunication Services
1K-5K
Founded 1998

Description

  • Investigate, troubleshoot, diagnose, and resolve technical issues in customer API and SDK implementations.
  • Communicate clearly with customers and internal stakeholders in both verbal and written form.
  • Support developers and both technical and non-technical users with effective issue resolution.
  • Contribute to internal and external knowledge bases.
  • Collaborate with the team to identify bugs and escalate issues to next-level support.
  • Learn rapidly and apply curiosity and problem-solving to support cases.

Requirements

  • Bachelor’s degree in computer science or equivalent.
  • At least 5 years of experience in technical support, customer success, or technical account management within the telecommunications or SaaS sectors.
  • Experience supporting or implementing video and/or voice APIs or SDKs.
  • Experience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, and WebSocket.
  • Experience with voice technologies such as VoiceXML, CCXML, or WebRTC.
  • Experience with voice software such as Asterisk, Freeswitch, Kamailio, or Voxeo Prophecy.
  • Ability to troubleshoot client-side and server-side code.
  • Proficiency with Zendesk’s advanced AI features and virtual agents.
  • Experience with programming languages such as PHP, Python, Ruby, or Node (preferred).
  • JavaScript, iOS, or Android development experience (preferred).
  • Experience building applications using iOS, Android, or JavaScript (preferred).
  • Conceptual understanding of good software design principles (preferred).

Benefits

  • Medical insurance.
  • Group life insurance.
  • Meal card (Pluxee Tienda Card).
  • Volunteer time (VTO).
  • Ericsson Care Line.
  • Additional benefits and perks shared during the interview process.

Interested in this position?

Apply directly on the company website

Apply Now

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