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Senior Solutions Engineer, Strategic Accounts

4 weeks, 2 days ago
United Kingdom
Full-time
Senior
Solutions Engineer
Software Development
ERP Java Linux LLM SAP SAP ABAP
Apply Now
Redwood

Redwood

Redwood Software is a leading provider of digital transformation services and software solutions for businesses. They specialize in automating manual tasks in IT, finance, and general business processes, enabling enterprises to excel in the digital age.

Internet Software & Services
251-1K
Founded 1993
$381M raised
View All Jobs 25

Description

  • Serve as the primary technical and strategic partner for existing customer accounts.
  • Build and maintain trusted relationships with technical and executive stakeholders.
  • Lead health checks, use case workshops, and business reviews to support customer success.
  • Identify adoption gaps and risk areas, and create get-well plans to improve retention.
  • Collaborate with Account Executives to uncover and pursue expansion opportunities.
  • Prepare and deliver product demonstrations and technical presentations tailored to customer goals.
  • Guide customers through evaluations and proofs-of-concept to validate new use cases.
  • Translate business challenges into technical solutions using Redwood’s automation platform.
  • Act as the technical liaison and escalation point for assigned accounts.
  • Coordinate cross-functional teams across Product Management, Engineering, Product Marketing, Customer Support, and Professional Services.

Requirements

  • Minimum 3–5 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering.
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
  • Hands-on technical experience with enterprise software and technologies such as cloud infrastructure, ERP, databases, ETL, MFT, programming, networking, Windows, Linux, and troubleshooting.
  • High-level understanding of ERP solutions, including financials and procure-to-pay processes.
  • Experience troubleshooting technical issues at a high level.
  • Experience with SAP ERP solutions is preferred.
  • Experience with Java, SAP ABAP, SQL Developer, or similar tools is preferred.
  • Experience with LLMs and AI solutions is preferred.
  • Exceptional written, verbal, and presentation skills for technical and executive audiences.
  • Willingness to travel approximately 20–40% depending on customer and business needs.

Interested in this position?

Apply directly on the company website

Apply Now

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