Renewals Manager

1 week, 4 days ago
Full-time
Mid Level
Customer and Technical Support
Redwood

Redwood

Redwood Software is a leading provider of digital transformation services and software solutions for businesses. They specialize in automating manual tasks in IT, finance, and general business processes, enabling enterprises to excel in the digital age.

Internet Software & Services
251-1K
Founded 1993
$381M raised

Description

  • Manage the full contract renewal lifecycle from initial customer contact through contract signing.
  • Collaborate with Sales and other internal teams to support customer satisfaction and identify expansion opportunities.
  • Proactively engage customers to understand needs, assess renewal risks, and build strong relationships.
  • Negotiate contract terms and pricing to secure timely renewals.
  • Work with Sales to hand off upsell and cross-sell leads.
  • Maintain accurate renewal records and track key metrics such as renewal rate, churn rate, and renewal revenue.
  • Forecast renewal revenue and provide regular updates to management.
  • Develop and execute renewal strategies to meet or exceed renewal targets.
  • Continuously improve the renewal process and contribute to best practices.
  • Stay current on Redwood Software products, services, and industry trends.

Requirements

  • 3+ years of experience in renewals management, account management, or a related field, preferably in the software industry.
  • Proven track record of achieving or exceeding renewal targets.
  • Strong negotiation and communication skills, both written and verbal.
  • Excellent relationship-building skills and ability to establish rapport with customers.
  • Ability to understand customer needs and identify opportunities for growth.
  • Strong analytical and problem-solving skills.
  • Experience with CRM systems such as Salesforce and other sales tools.
  • Ability to work independently and as part of a team.
  • Highly organized and detail-oriented.

Interested in this position?

Apply directly on the company website

Apply Now

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