Renewals Manager

3 months, 1 week ago
Full-time
Mid Level
Customer and Technical Support
Redwood

Redwood

Redwood Software is a leading provider of digital transformation services and software solutions for businesses. They specialize in automating manual tasks in IT, finance, and general business processes, enabling enterprises to excel in the digital age.

Internet Software & Services
251-1K
Founded 1993
$381M raised

Description

  • Manage the full contract renewal lifecycle from initial customer contact through contract signing.
  • Collaborate with Sales and other internal teams to support customer satisfaction and identify expansion opportunities.
  • Proactively engage customers to understand needs, assess renewal risks, and build strong relationships.
  • Negotiate contract terms and pricing to secure timely renewals.
  • Work with Sales to hand off upsell and cross-sell leads.
  • Maintain accurate renewal records and track key metrics such as renewal rate, churn rate, and renewal revenue.
  • Forecast renewal revenue and provide regular updates to management.
  • Develop and execute renewal strategies to meet or exceed renewal targets.
  • Continuously improve the renewal process and contribute to best practices.
  • Stay current on Redwood Software products, services, and industry trends.

Requirements

  • 3+ years of experience in renewals management, account management, or a related field, preferably in the software industry.
  • Proven track record of achieving or exceeding renewal targets.
  • Strong negotiation and communication skills, both written and verbal.
  • Excellent relationship-building skills and ability to establish rapport with customers.
  • Ability to understand customer needs and identify opportunities for growth.
  • Strong analytical and problem-solving skills.
  • Experience with CRM systems such as Salesforce and other sales tools.
  • Ability to work independently and as part of a team.
  • Highly organized and detail-oriented.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Account Manager

Auraverse 1-10 Professional Services

Aura is hiring an Account Executive for its Managed Service Provider channel to manage partner relationships, close sales, and support the adoption of its digital safety products.

13 hours, 27 minutes ago

Senior Account Manager, PA

EverDriven 51-250 Road & Rail

EverDriven is hiring a Senior Account Manager to oversee district client relationships and lead a team supporting alternative student transportation across the region.

CRM Salesforce
14 hours, 12 minutes ago

Head of Account Management (iGaming / Slot Provider)

VIONICA LIMITED IT services

Head of Account Management at an iGaming company launching and scaling a slot portfolio, responsible for leading commercial account operations and key partner relationships to drive revenue growth.

Power BI Tableau
14 hours, 27 minutes ago

Veterinary Account Manager

roo.vet 11-50 Health Care Providers & Services

Roo is hiring a Veterinary Account Manager to manage and grow relationships with veterinarians on its staffing platform while helping retain business and expand revenue.

CRM HubSpot
1 day, 13 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers