Customer Success Manager

11 minutes ago
Full-time
Junior
Customer and Technical Support
Recast Software

Recast Software

Recast Software provides endpoint management software solutions designed to enhance IT teams' efficiency and security by enabling proactive management and control over devices and users within organizations.

Internet Software & Services
51-250
Founded 2015

Description

  • Own relationships across a portfolio of customers and serve as their primary point of contact.
  • Develop expertise in Recast products, customer environments, and the endpoint management market.
  • Communicate product value to technical users and connect realized value to business outcomes for decision-makers.
  • Maintain regular, multi-channel customer communication to increase adoption, retention, and revenue growth.
  • Manage renewals and collaborate with Account Managers to identify expansion opportunities.
  • Identify customer trends and create scalable playbooks to address issues and deliver value.
  • Develop customer advocates and generate references and case studies.
  • Proactively identify and resolve risks among at-risk customers.
  • Improve customer lifecycle processes and coordinate with Support and Product to prioritize recurring issues.
  • Use Recast systems to create, manage, and track customer information.

Requirements

  • 2+ years of experience managing customer relationships within a technical software company.
  • Experience carrying a quota and owning a book of business.
  • Excellent communication skills across channels and audiences.
  • Curiosity, empathy, and willingness to learn complex technical products and customer environments.
  • Strong problem-solving and critical-thinking skills.
  • High accountability and self-motivation, with experience owning projects through completion.
  • Strong interest in technology and serving technically proficient audiences.
  • Strong organization and prioritization skills.
  • Proficiency with a CRM and a Customer Success platform.
  • Experience with Salesforce and Gainsight preferred.

Benefits

  • £50,000–£68,000 salary for UK candidates.
  • £10,000–£15,000 annual commission, paid monthly based on goal attainment.
  • Remote work and work-life balance support.
  • 33 holidays, including bank and public holidays.
  • Internet reimbursement.
  • Pension scheme.
  • Company cell phone plan reimbursement.
  • Opportunities to make an impact, learn, and grow in a supportive startup environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Director, Customer Success

Total Expert 251-1K Diversified Financial Services

Total Expert is seeking a Director of Customer Success to lead its CSM organization, execute a scalable retention operating model, and drive measurable customer value, renewals, and expansion across its financial-services SaaS customer base.

Domo Looker Tableau
11 minutes ago

Customer Success Manager EMEA

Remote People 1-10 Professional Services

Remote People is hiring a Customer Success Manager to support 50–60 EMEA customers using its global employment platform, with responsibility for retention, relationship management, and account growth.

CRM
1 hour, 11 minutes ago

Customer Success Manager - Mid-Market / Enterprise

PandaDoc 251-1K Internet Software & Services

PandaDoc is seeking a Customer Success Manager to strategically guide customers with complex document workflows, driving adoption, retention, and long-term business value through consultative partnerships.

Salesforce
1 hour, 11 minutes ago

Success Manager

Pavago IT Services

Pavago is hiring a remote Client Success Manager for a client to manage 20–30 accounts, improve cold email campaign performance and deliverability, and drive client retention and successful delivery.

HubSpot
1 hour, 11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers