Customer Success Manager EMEA

1 hour, 2 minutes ago
Full-time
Mid Level
Customer and Technical Support
Remote People

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Professional Services
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Description

  • Manage a portfolio of approximately 50–60 customers across EMEA.
  • Build trusted, long-term customer relationships and serve as a key point of contact.
  • Drive customer retention, satisfaction, and account growth.
  • Identify churn risks and develop strategies to address customer concerns.
  • Lead challenging customer conversations with empathy and a solutions-oriented approach.
  • Understand customers’ international hiring strategies and identify opportunities to support their business needs.
  • Develop upsell and cross-sell opportunities across EOR, global payroll, recruitment, and mobility solutions.
  • Monitor account activity and trends to identify risks and opportunities early.
  • Coordinate with Payroll, Operations, Sales, Finance, and external partners to resolve customer needs.
  • Maintain accurate CRM records and share customer insights to improve products, processes, and customer experience.

Requirements

  • Experience in Customer Success, Account Management, Client Services, or another customer-facing B2B role.
  • Experience managing a customer portfolio or book of business.
  • Understanding of customer retention, churn management, and account growth.
  • Commercial mindset with the ability to identify expansion opportunities.
  • Strong operational rigor and ability to manage multiple customers, priorities, and follow-ups.
  • Excellent communication and stakeholder management skills.
  • High emotional intelligence and comfort navigating sensitive customer conversations.
  • Strong professional curiosity and ability to understand customers’ broader business context.
  • Ability to work independently in a fast-moving, remote, international environment.
  • Fluent professional English.
  • Experience with EOR, global payroll, HR technology, international employment, or global mobility preferred.
  • Experience managing enterprise or complex international customers preferred.
  • Experience with retention, net revenue retention, upselling, or cross-selling preferred.

Benefits

  • Competitive salary.
  • Asynchronous working environment.
  • Remote-first or hybrid work environment, depending on the role.
  • Ability to work abroad for a short period.
  • Internal growth and development opportunities.
  • Company-provided hardware for new employees.

Interested in this position?

Apply directly on the company website

Apply Now

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