Success Manager

1 hour, 2 minutes ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Serve as the primary contact for 20–30 active clients, leading onboarding, calls, check-ins, and ongoing communication.
  • Monitor account health, identify churn risks, manage expectations, and own client satisfaction and retention.
  • Monitor, troubleshoot, and optimize cold email campaigns, including targeting, list quality, copy, reply rates, and deliverability.
  • Write and refine cold email copy and step into campaign execution when needed.
  • Monitor inbox placement, sender reputation, warm-up systems, and campaign infrastructure in collaboration with technical teams.
  • Develop action plans for underperforming accounts and communicate performance, progress, and next steps.
  • Build client success playbooks, document workflows, track SLAs and delivery timelines, and improve operational processes.
  • Collaborate with developers, outreach teams, founders, and leadership on campaign execution, technical issues, and client health.
  • Track performance metrics including retention, churn, response rates, deliverability, SLA adherence, and issue-resolution speed.

Requirements

  • Experience in client success, account management, client delivery, or campaign management.
  • Previous experience with a cold email agency, lead generation company, or outbound sales/growth agency.
  • Hands-on knowledge of cold email strategy, deliverability, warm-up systems, inbox placement, campaign optimization, and copywriting.
  • Ability to diagnose underperforming outbound campaigns and personally write and optimize cold email copy.
  • Strong understanding of APIs, automations, campaign infrastructure, and data flows.
  • Comfort using AI tools and working in fast-moving startup environments with evolving processes.
  • Strong written and verbal English communication, organizational skills, and problem-solving ability.
  • Experience with Instantly, Smartlead, Clay, Apollo, or HubSpot (preferred).
  • Experience with high-volume outbound campaigns, SPF, DKIM, DMARC, DNS configuration, or email infrastructure (preferred).
  • Experience scaling agency or startup client delivery and managing founder- or executive-level relationships (preferred).

Benefits

  • Full-time, fully remote position.
  • Flexible working hours with availability for client meetings during U.S. business hours.
  • Significant autonomy and direct ownership of client retention and campaign performance.
  • Hands-on exposure to advanced cold email and outbound growth systems.
  • Opportunity to build client success processes from the ground up.
  • Growth opportunities into client success, growth operations, or operations leadership.

Interested in this position?

Apply directly on the company website

Apply Now

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