Head of Business Systems & Operations

2 weeks, 4 days ago
Full-time
Lead
Project and Program Management
Reachdesk

Reachdesk

Reachdesk is the world's #1 global corporate gifting platform that enables B2B companies to deliver personalized gifts and direct mail at scale. With a focus on data-driven gifting, Reachdesk helps businesses grow their pipeline, close deals, and enhan...

Media
251-1K
Founded 2018
$6M raised

Description

  • Own the end-to-end systems and data architecture across Salesforce, NetSuite, Workato, the Reachdesk SaaS platform, and the BI layer.
  • Lead the transition of systems ownership into Business Operations and establish the operating model, governance framework, and roadmap.
  • Define the go-forward BI architecture, ownership model, and roadmap.
  • Ensure clean data flows and reliable automation across core business processes.
  • Establish an AI governance framework and embed AI into forecasting, pipeline insights, customer health, billing, and operational automation.
  • Define and enforce master data management and integration standards across all systems.
  • Partner with Finance, RevOps, Customer Operations, and Product to design scalable system solutions.
  • Build, lead, and develop a small team of systems and operations specialists.
  • Manage external delivery partners and vendor relationships, contracts, and roadmaps for the core SaaS stack.
  • Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant.

Requirements

  • 8+ years of experience in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS.
  • At least 3 years of experience leading a function or team.
  • Deep expertise with Salesforce and NetSuite, including integration design between the two systems.
  • Strong experience with iPaaS platforms, with Workato strongly preferred, and modern BI tooling.
  • Experience designing and operating a closed-loop architecture across quote-to-cash, lead-to-revenue, and customer lifecycle processes.
  • Experience working in a multi-entity, multi-currency environment.
  • Hands-on experience within the last 12 months with concrete examples of systems configured, automations built, or data models designed.
  • Strong data governance and master data management discipline with clear ownership, lineage, and quality standards.
  • Proven record of leading complex, cross-functional systems programs end-to-end on time and on budget.
  • Excellent stakeholder management with Finance and GTM leadership and the ability to translate technical decisions into commercial impact.
  • People leadership experience with a coaching mindset and the ability to build a small, high-performing team.
  • Preferred: experience in a PE-backed, high-growth SaaS environment with tight financial control requirements.
  • Preferred: familiarity with multi-stream revenue models such as SaaS combined with services, marketplace, or fulfillment.
  • Preferred: experience embedding AI/ML or agentic automation into operational workflows with measurable business outcomes.
  • Preferred: NetSuite and/or Salesforce certifications.
  • Preferred: experience transitioning systems ownership into a Business Operations function.
  • Preferred: experience operating across time zones and entities in a scaling SaaS business.

Benefits

  • Competitive salary with generous stock options.
  • 401(k) with employer match.
  • Medical, dental, and vision insurance.
  • Mental health support and fast access to care.
  • Flexible PTO that increases with tenure.
  • Additional flexibility for unexpected life moments.
  • Collaborative culture with innovative, fun, and ambitious people.

Interested in this position?

Apply directly on the company website

Apply Now

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