Sr. Forward Deployed Engineer

1 month ago
Full-time
Senior
Customer and Technical Support
RapidSOS

RapidSOS

RapidSOS is an advanced emergency technology provider that connects life-saving data from various devices, apps, and sensors to emergency responders, enhancing response times and improving outcomes in critical situations.

Diversified Telecommunication Services
51-250
Founded 2013
$281M raised

Description

  • Act as the primary embedded technical owner and trusted advisor for a portfolio of strategic clients.
  • Build deep, long-term relationships with stakeholders from the engineer level through the C-suite.
  • Develop deep technical mastery of the RapidSOS platform and each client’s technical environment.
  • Lead complex diagnostic sessions to identify root causes of technical issues.
  • Architect, design, and co-develop novel solutions for unique client challenges.
  • Proactively analyze client systems and develop a long-term technical roadmap.
  • Build trust through patient, empathetic, and politically savvy client engagement.
  • Identify and scope expansion opportunities by demonstrating additional value to clients.
  • Serve as the client’s technical advocate within RapidSOS and collaborate with Product, Engineering, and other internal teams.

Requirements

  • 5+ years of relevant engineering experience, including 3+ years in a technical customer-facing role.
  • Experience selling complex API-based products or SaaS products, including technical discovery and demos.
  • Familiarity with a cloud platform such as AWS, GCP, or Azure in a SaaS environment.
  • Strong ability to solve complex technical problems through root-cause analysis.
  • High emotional intelligence, empathy, and relationship-building skills.
  • Ability to think proactively and strategically rather than reactively.
  • Experience architecting and co-developing novel solutions for complex problems.
  • Commercial mindset with the ability to identify and scope expansion opportunities.
  • Ability to travel 50% to 70% of the time.
  • Based in or near Dallas, TX; Philadelphia, PA; the Bay Area, CA; or Seattle, WA.

Benefits

  • Competitive salary range of $140,000 to $165,000.
  • Potential total on-target earnings of $182,000 to $215,000.
  • Equity options.
  • Competitive salary and benefits package.
  • Opportunity to work with a passionate team on a globally significant mission.
  • Dynamic, flexible, and fun startup work environment.
  • Equal opportunity workplace with inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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