Grupo QuintoAndar | Analista de Cobrança (For Rent)

8 hours, 7 minutes ago
Full-time
Entry Level
Customer and Technical Support
QuintoAndar

QuintoAndar

QuintoAndar: Simplifying home search with online rental and purchase services, secure payments, and free rental insurance. Revolutionizing Brazil's real estate market with a talented team and innovative business model.

Real Estate
1K-5K
Founded 2012
$755M raised

Description

  • Provide active and receptive support and negotiation with delinquent customers.
  • Track financial agreements and keep internal systems and account history accurately updated.
  • Analyze specific cases to identify flexibility opportunities that support credit recovery.
  • Maintain a strong focus on customer experience while minimizing friction during collections.
  • Meet daily operational targets and portfolio performance indicators.
  • Work on the initial collections cycle for the first overdue bill (FPD and PP).

Requirements

  • Excellent verbal and written communication with a clear, dynamic, and resolutive profile.
  • Proven ability to negotiate and argue quickly.
  • Strong results orientation and ability to work under pressure from targets and operational metrics.
  • Strong organizational skills and basic analytical ability to manage daily portfolio work.
  • Basic computer literacy and familiarity with operating systems and Microsoft Office.
  • Previous experience in active telemarketing, customer service (SAC), or collections is a plus.
  • Experience analyzing phone or collections performance indicators is a plus.
  • Familiarity with CRM tools and automatic dialers is a plus.

Benefits

  • Competitive salary.
  • Profit sharing (PLR).
  • Meal and food allowance.
  • Health insurance and dental plan.
  • Life insurance.
  • Childcare support and support for atypical parenting.
  • Wellhub access.
  • Home office allowance.
  • QuintoCare support program with mental health, social assistance, legal and financial support.
  • Extended parental leave.
  • Birthday off, plus Mother’s Day and Father’s Day off.
  • Employee benefits club with discounts on everyday services.
  • Discounts at educational institutions.
  • Leiturinha/PlayKids kids kit.

Interested in this position?

Apply directly on the company website

Apply Now

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