Principal Product Manager, Accounts + Identity

2 hours, 30 minutes ago
Full-time
Senior
Product Management
Quince

Quince

Quince challenges the notion that quality comes at a high price. They aim to provide products of equal or superior quality to luxury brands at significantly lower prices by eliminating middlemen and overseeing every aspect of production. Their goods ar...

Textiles, Apparel & Luxury Goods
51-250
Founded 2018
$64M raised

Description

  • Own the customer account platform and identity foundation across Quince’s commerce ecosystem.
  • Define and build account creation, onboarding, login, passwordless authentication, profile management, and account lifecycle experiences.
  • Own the authentication architecture, including identity linking, session management, account recovery, and fraud and abuse prevention.
  • Design systems that let AI agents securely verify identity, assist users, and act with clear permissions, consent, and auditability.
  • Define and build the canonical customer identity and profile model, including preferences, address book, account metadata, and consent data.
  • Improve the customer-facing account experience, including dashboards, order history, returns access, address management, payment management, and notification preferences.
  • Define identity integrations with checkout, customer support, fraud and risk, marketing/CRM, fulfillment, and AI/ML systems.
  • Build AI-powered capabilities such as account recovery assistants, identity verification support, customer copilots, and internal workflow automation.
  • Partner closely with engineering, design, security, data/AI, CX, and growth/marketing teams.
  • Own metrics for customer experience, platform health, security and trust, and growth enablement.

Requirements

  • 3–7+ years of total experience, including 2+ years in product management.
  • Experience building platform or infrastructure products.
  • Strong technical fluency with APIs, system design, and data models.
  • Experience working closely with engineering teams.
  • Strong analytical and metrics-driven mindset.
  • Excellent communication skills.
  • Experience building or contributing to AI-powered products, including AI agents, copilots or assistants, LLM-powered workflows, or human-in-the-loop systems.
  • Experience with identity, authentication, or account systems is preferred.
  • Familiarity with OAuth, JWT, and session management is preferred.
  • Ecommerce or marketplace platform experience is preferred.
  • Experience with privacy, security, or trust systems is preferred.
  • Experience scaling internal platforms is preferred.
  • Experience designing or shipping AI agents or assistant-style experiences is preferred.
  • Familiarity with LLMs, prompt design, or agent orchestration is preferred.

Benefits

  • Equal employment opportunity and a workplace free from discrimination and harassment.
  • Reasonable accommodations available for qualified individuals with disabilities.
  • Employment contingent upon successful completion of a background check.
  • Opportunity to work on mission-driven, high-impact problems in a rapidly scaling company.
  • Work alongside talented colleagues on meaningful challenges in modern retail.

Interested in this position?

Apply directly on the company website

Apply Now

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