Digital Customer Experience Lead

3 weeks, 2 days ago
Full-time
Senior
Customer and Technical Support
Quantum Metric

Quantum Metric

Quantum Metric is a leader in Continuous Product Design, empowering organizations to prioritize customer needs and drive value. Capturing insights from 29% of internet users, they support global brands in various industries.

Professional Services
251-1K
Founded 2015
$251M raised

Description

  • Partner with the Director of BC to translate the scalable CX vision into executable lifecycle programs.
  • Design and launch self-service and 1:many programs across onboarding, adoption, and expansion.
  • Build reusable enablement assets such as webinars, playbooks, guides, and lifecycle journeys.
  • Configure and deploy digital campaigns, in-app guidance, and automated engagement flows.
  • Iterate programs based on engagement data and customer feedback.
  • Develop structured digital pathways aligned to key customer lifecycle milestones.
  • Standardize Quantum Metric expertise into repeatable frameworks and improve the discoverability of digital resources.
  • Identify and implement AI or automation opportunities to reduce manual effort and increase consultant capacity.
  • Partner with Product to align digital programs with the in-app experience.
  • Collaborate with Marketing to ensure lifecycle messaging consistency and program alignment.

Requirements

  • 3–8+ years of experience in B2B SaaS Customer Success, Digital CX, Customer Marketing, or a related role.
  • Experience defining, building, and/or scaling digital and 1:many engagement motions.
  • Demonstrated ability to design and launch lifecycle programs end-to-end.
  • Comfort configuring digital adoption tools, CRM campaigns, and/or automation platforms.
  • Strong analytical skills with the ability to connect engagement to retention and expansion outcomes.
  • Experience working cross-functionally with Product and Marketing.
  • High ownership mindset and comfort operating in a high-growth environment.
  • Strong communication skills.
  • Travel less than 10%.
  • Experience with AI or automation tools is preferred.

Benefits

  • Base salary of $135,000–$175,000, plus bonus eligibility.
  • Medical, dental, and vision insurance, with 99% of the medical base plan paid by the company.
  • 401(k) with employer match plus equity/options.
  • 13 company holidays, unlimited paid time off, sick leave, and parental/adoption leave.
  • Flexible remote work environment.
  • Employee assistance programs, telehealth options, and wellness perks including fitness app discounts.
  • Professional development support, including robust onboarding and training.
  • One-time stipend for work-from-home employees and a monthly business expense stipend.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sr. Value Assurance Director - 11480

Coupa Software 1K-5K Internet Software & Services

Coupa is hiring a Sr. Value Assurance Director in Singapore to lead the resolution of high-stakes customer value escalations and protect strategic enterprise accounts from revenue risk.

5 hours, 3 minutes ago

Senior Account Manager - USA

Veriff 51-250 IT Services

Veriff is hiring a Senior Account Manager to own and grow its most strategic North America enterprise accounts across the full customer journey from onboarding to long-term expansion.

9 hours, 15 minutes ago

Sr. Customer Success Executive

Luma Health 51-250 Health Care Providers & Services

Luma Health is hiring a Senior Customer Success Executive to manage strategic healthcare accounts and help large health systems and academic medical centers adopt, realize value from, and grow with its care-delivery technology.

CRM
10 hours, 31 minutes ago

Renewals Manager

Tenna 51-250 Construction & Engineering

Tenna is hiring a remote Renewals Manager to lead end-to-end customer contract renewals and help protect and grow recurring revenue across a rapidly expanding SaaS customer base.

Salesforce
10 hours, 57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers