RemoteLeaf Logo
Log in Sign up

Renewals Manager

1 hour, 13 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Tenna

Tenna

Tenna is the construction technology platform that revolutionizes equipment fleet operations, offering contractors a total equipment management solution to make informed decisions, increase utilization, and enhance productivity.

Construction & Engineering
51-250
Founded 2015
View All Jobs 15

Description

  • Own and manage the full lifecycle of customer contract renewals from early planning through contract execution.
  • Execute a structured 180-, 90-, and 30-day renewal cadence to ensure proactive engagement and on-time renewals.
  • Manage a high-volume renewal pipeline and maintain predictability and consistency in execution.
  • Partner with Customer Account Managers on renewal touchpoints to confirm customer intent, align on scope and pricing, and mitigate churn risk.
  • Establish and maintain risk grading to identify and address at-risk accounts early.
  • Develop and execute commercial renewal strategies, including pricing, term optimization, and contract structuring.
  • Identify and drive expansion opportunities by packaging additional products and services into renewal motions.
  • Serve as the central point of contact for renewal coordination across Sales, Customer Success, Support, Finance, and Legal.
  • Ensure renewal contracts are accurate, compliant, and aligned with company standards and pricing models.
  • Maintain renewal forecasting and reporting, document non-renewals, and analyze renewal trends to improve processes and revenue outcomes.

Requirements

  • 4+ years of experience in renewals, contracts, account management, customer success, or revenue operations in a SaaS or technology environment.
  • Proven experience managing contract renewals, negotiations, and pricing strategies.
  • Strong understanding of recurring revenue models, including ARR/ACV, GRR, and NDR drivers.
  • Experience working closely with contracting, legal, or finance functions is strongly preferred.
  • Experience managing or forecasting pipeline and revenue with high accuracy.
  • Demonstrated ability to identify risk early and drive proactive mitigation strategies.
  • Experience in construction technology or with construction industry customers is strongly preferred.
  • Strong cross-functional collaboration skills across Sales, Customer Success, Finance, and Legal.
  • Excellent communication and negotiation skills with the ability to influence stakeholders at multiple levels.
  • Highly organized and detail-oriented, with the ability to manage high volume and complexity simultaneously.
  • Experience using CRM systems, with Salesforce preferred, and contract management tools.
  • Bachelor’s degree in Business, Finance, or a related field is required.

Benefits

  • Competitive compensation packages.
  • Remote, nationwide work arrangement.
  • Travel to customer locations required up to 15%.
  • Robust, low-cost benefits with coverage beginning on the first day of employment.
  • Paid Time Off and Volunteer Time Off.
  • Dependent Care benefits.
  • 401(k) match.
  • Employee referral bonuses.
  • Opportunities for growth and personal development within a dynamic team.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Zeta Global

Customer Success Manager

Zeta Global 1K-5K Media

Zeta Global is hiring a Client Success Manager to manage a portfolio of clients and drive campaign performance, retention, and account expansion across its AI-powered marketing platform.

United States Full-time Junior Customer Success Manager
$75k-$80k
1 hour, 7 minutes ago
Coupa Software

Product Success Director - 11066

Coupa Software 1K-5K Internet Software & Services

Coupa is hiring a Product Success Director to drive customer product adoption, value realization, and long-term success across its enterprise software portfolio.

United States Lead Customer Success Manager
1 hour, 35 minutes ago
Remofirst

Scaled Customer Success Manager - AMER

Remofirst 11-50 Professional Services

RemoFirst is hiring a Strategic Customer Success Manager for the Americas to support global clients across the full employment lifecycle and drive retention, activation, and expansion in a remote startup environment.

Latin America Mexico Argentina Bolivia Brazil Chile Colombia Guatemala Peru Uruguay Venezuela Full-time Junior Customer Success Manager
HubSpot
2 hours, 8 minutes ago
Zendesk

Senior Customer Success Manager, SELECT by DoiT

Zendesk 5K-10K Professional Services

DoiT is hiring a remote Senior Customer Success Manager in North America (EST) to own the SELECT customer journey and build the post-sale success program for a Snowflake optimization product from the ground up.

United States North America Full-time Senior Customer Success Manager
AWS Azure Databricks GCP Generative AI Kubernetes Snowflake
4 hours, 15 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers