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Renewals Manager

1 month, 1 week ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Tenna

Tenna

Tenna is the construction technology platform that revolutionizes equipment fleet operations, offering contractors a total equipment management solution to make informed decisions, increase utilization, and enhance productivity.

Construction & Engineering
51-250
Founded 2015
View All Jobs 12

Description

  • Own and manage the full lifecycle of customer contract renewals from early planning through contract execution.
  • Execute a structured 180-, 90-, and 30-day renewal cadence to ensure proactive engagement and on-time renewals.
  • Manage a high-volume renewal pipeline and maintain predictability and consistency in execution.
  • Partner with Customer Account Managers on renewal touchpoints to confirm customer intent, align on scope and pricing, and mitigate churn risk.
  • Establish and maintain risk grading to identify and address at-risk accounts early.
  • Develop and execute commercial renewal strategies, including pricing, term optimization, and contract structuring.
  • Identify and drive expansion opportunities by packaging additional products and services into renewal motions.
  • Serve as the central point of contact for renewal coordination across Sales, Customer Success, Support, Finance, and Legal.
  • Ensure renewal contracts are accurate, compliant, and aligned with company standards and pricing models.
  • Maintain renewal forecasting and reporting, document non-renewals, and analyze renewal trends to improve processes and revenue outcomes.

Requirements

  • 4+ years of experience in renewals, contracts, account management, customer success, or revenue operations in a SaaS or technology environment.
  • Proven experience managing contract renewals, negotiations, and pricing strategies.
  • Strong understanding of recurring revenue models, including ARR/ACV, GRR, and NDR drivers.
  • Experience working closely with contracting, legal, or finance functions is strongly preferred.
  • Experience managing or forecasting pipeline and revenue with high accuracy.
  • Demonstrated ability to identify risk early and drive proactive mitigation strategies.
  • Experience in construction technology or with construction industry customers is strongly preferred.
  • Strong cross-functional collaboration skills across Sales, Customer Success, Finance, and Legal.
  • Excellent communication and negotiation skills with the ability to influence stakeholders at multiple levels.
  • Highly organized and detail-oriented, with the ability to manage high volume and complexity simultaneously.
  • Experience using CRM systems, with Salesforce preferred, and contract management tools.
  • Bachelor’s degree in Business, Finance, or a related field is required.

Benefits

  • Competitive compensation packages.
  • Remote, nationwide work arrangement.
  • Travel to customer locations required up to 15%.
  • Robust, low-cost benefits with coverage beginning on the first day of employment.
  • Paid Time Off and Volunteer Time Off.
  • Dependent Care benefits.
  • 401(k) match.
  • Employee referral bonuses.
  • Opportunities for growth and personal development within a dynamic team.

Interested in this position?

Apply directly on the company website

Apply Now

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