Grow Support Specialist

5 hours, 45 minutes ago
Full-time
Junior
Customer and Technical Support
PushPress

PushPress

PushPress is a top-rated gym management software that provides automated solutions for fitness businesses. With features like billing, membership management, workout tracking, and lead engagement, PushPress aims to simplify and streamline gym operation...

Hotels, Restaurants & Leisure
51-250
Founded 2011
$12M raised

Description

  • Respond to incoming Intercom chats and manage customer conversations through resolution.
  • Triage support issues, resolve them directly when possible, or escalate them with complete context.
  • Follow up on snoozed or pending conversations to ensure timely closure.
  • Identify recurring customer issues and share trends with the Support Lead.
  • Validate and improve help articles, macros, and bot responses.
  • Collaborate closely with L1 and L2 teammates.
  • Stay current on product updates, releases, and changes.
  • Own queue health, SLA performance, and issue follow-through.

Requirements

  • Strong working knowledge of the PushPress Grow product and/or GHL, with familiarity in PushPress Core and CRM-based communication workflows.
  • Experience using Intercom, Slack, and Zoom, with the ability to learn new systems quickly.
  • Strong troubleshooting skills and the ability to deliver clear, step-by-step solutions.
  • High ownership and comfort working with minimal supervision.
  • Clear, patient communication when explaining technical concepts.
  • Strong attention to detail and organized work habits.
  • Interest in fitness, gym operations, or small business ownership.
  • Experience with PushPress Core, Grow, or Train (preferred).
  • Hands-on experience configuring or supporting CRM pipelines, automation, or lead management (preferred).
  • Prior SaaS customer support experience in a high-volume environment (preferred).
  • Experience improving help center articles, macros, or internal documentation (preferred).
  • Familiarity with CRM, automation, or messaging workflows (preferred).

Benefits

  • Remote full-time role.
  • $58,000 annual salary.
  • Inclusive workplace with equal opportunity employment.
  • Commitment to a dynamic, low-ego team environment.
  • Opportunity to work on a mission-driven fitness-tech product.

Interested in this position?

Apply directly on the company website

Apply Now

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