CS Specialist, Service Support Team

4 hours, 5 minutes ago
Full-time
Entry Level
Customer and Technical Support
Pie Insurance

Pie Insurance

Pie Insurance is a company that specializes in providing affordable and easy-to-access small business insurance, including workers' compensation and commercial auto coverage. Their data-driven technology ensures excellent coverage at competitive prices...

Insurance
251-1K
Founded 2017
$630M raised

Description

  • Resolve customer email requests with accuracy and timeliness, including agency commission questions, account updates, financial information, and document requests.
  • Support customers with technical issues and partner with Engineering to troubleshoot immediate problems and identify broader trends.
  • Set up new agency partners, including CRM and portal configurations.
  • Support agency offboarding by reverse engineering the required steps and coordinating system changes.
  • Assist with agency consolidation or restructure processes across business relationships.
  • Manage headcount processes to ensure data alignment, accurate job descriptions, and process continuity.
  • Provide general customer support to other teams through case and phone support as needed.
  • Coordinate systems and workflows when customer or agency changes occur.

Requirements

  • High school diploma or equivalent experience required.
  • 1 year working in Pie's systems and processes is highly preferred.
  • 8 months working in Pie's systems and processes is highly preferred.
  • 1 year in a high-volume customer contact environment preferred.
  • G-Suite, Salesforce, collaboration tools (Slack preferred), and basic office machines.
  • Ability to apply analytical and critical thinking skills with guidance.
  • Ability to solve simple problems, work collaboratively, and challenge the status quo.
  • Basic self-direction and responsibility for tasks, deliverables, and timelines.
  • Regular attendance and punctuality are essential.
  • Must live and work in the United States if remote, with access to reliable, high-speed internet.

Benefits

  • Base compensation range of $21-$25 USD per hour.
  • Competitive cash compensation.
  • Comprehensive health plans.
  • Generous PTO.
  • 401(k) match.
  • Generous parental and caregiver leave.
  • Potential discretionary bonuses based on company performance.
  • Remote work within the United States.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Engineer

Hightouch 51-250 IT Services

Hightouch is hiring a Customer Success Engineering team member to help users get maximum value from its data-and-AI marketing platform through direct technical support and cross-functional collaboration.

CRM ERP SQL
4 hours, 5 minutes ago

Assistant Manager, Professional Chapter Communities

American Marketing Association 1K-5K Professional Services

The American Marketing Association is hiring an Assistant Manager, Professional Chapter Communities to support and strengthen the operations, engagement, and volunteer leadership of its Professional Chapters across the U.S.

Salesforce WordPress
4 hours, 5 minutes ago

Client Retention Specialist (Remote)

Beyond Finance 251-1K Banks

Beyond Finance is hiring a Retention Specialist to support customers enrolled in its financial hardship debt programs by helping them understand their options and stay on track toward becoming debt-free.

4 hours, 35 minutes ago

Bilingual Client Retention Specialist

Beyond Finance 251-1K Banks

Beyond Finance is hiring a bilingual Spanish Retention Specialist to support customers enrolled in financial hardship debt programs by helping them understand options, navigate challenges, and stay on track toward debt freedom.

4 hours, 35 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers