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CS Specialist, Service Support Team

2 months ago
United States
Full-time
Entry Level
Customer Success
Customer and Technical Support
CRM Salesforce
Apply Now
Pie Insurance

Pie Insurance

Pie Insurance is a company that specializes in providing affordable and easy-to-access small business insurance, including workers' compensation and commercial auto coverage. Their data-driven technology ensures excellent coverage at competitive prices...

Insurance
251-1K
Founded 2017
$630M raised
View All Jobs 11

Description

  • Resolve customer email requests with accuracy and timeliness, including agency commission questions, account updates, financial information, and document requests.
  • Support customers with technical issues and partner with Engineering to troubleshoot immediate problems and identify broader trends.
  • Set up new agency partners, including CRM and portal configurations.
  • Support agency offboarding by reverse engineering the required steps and coordinating system changes.
  • Assist with agency consolidation or restructure processes across business relationships.
  • Manage headcount processes to ensure data alignment, accurate job descriptions, and process continuity.
  • Provide general customer support to other teams through case and phone support as needed.
  • Coordinate systems and workflows when customer or agency changes occur.

Requirements

  • High school diploma or equivalent experience required.
  • 1 year working in Pie's systems and processes is highly preferred.
  • 8 months working in Pie's systems and processes is highly preferred.
  • 1 year in a high-volume customer contact environment preferred.
  • G-Suite, Salesforce, collaboration tools (Slack preferred), and basic office machines.
  • Ability to apply analytical and critical thinking skills with guidance.
  • Ability to solve simple problems, work collaboratively, and challenge the status quo.
  • Basic self-direction and responsibility for tasks, deliverables, and timelines.
  • Regular attendance and punctuality are essential.
  • Must live and work in the United States if remote, with access to reliable, high-speed internet.

Benefits

  • Base compensation range of $21-$25 USD per hour.
  • Competitive cash compensation.
  • Comprehensive health plans.
  • Generous PTO.
  • 401(k) match.
  • Generous parental and caregiver leave.
  • Potential discretionary bonuses based on company performance.
  • Remote work within the United States.

Interested in this position?

Apply directly on the company website

Apply Now

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