RemoteLeaf Logo
Log in Sign up

Customer Support Associate - Japanese Speaker

5 hours, 30 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Oracle

Oracle

Oracle is a cloud company that transforms data into insights, unlocking endless possibilities.

Internet Software & Services
100K+
Founded 1977
View All Jobs 2

Description

  • Serve as the primary liaison between Fanatics Collectibles and collectors for product, policy, and service inquiries.
  • Support customer issues across web message, voice, and email channels.
  • Use sound judgment to resolve cases, expedite solutions, and follow up to confirm satisfaction.
  • Build and maintain relationships with repeat collectors.
  • Develop strong knowledge of the product portfolio and release calendar.
  • Perform additional duties as assigned.

Requirements

  • Fluent in Japanese.
  • Experience supporting customers through web message, voice, and email interactions in both English and Japanese.
  • General knowledge of the trading cards and collectibles industry.
  • Strong problem-solving skills and attention to detail.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency with MS Suite, including Word, Outlook, and Excel.
  • Familiarity with contact center performance metrics such as AHT, CSAT, NPS, and schedule adherence.
  • Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly.
  • Remote role working EST hours; candidates based on the West Coast are preferred.

Benefits

  • $20-$25 USD per hour base pay.
  • Remote work arrangement.
  • Access to Fanatics benefits program.
  • Potential for advancement within Fanatics across customer experience, project management, brand management, and other functions.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Pie Insurance

CS Specialist, Service Support Team

Pie Insurance 251-1K Insurance

Pie Insurance is hiring a remote customer success and support coordinator to manage agency onboarding, offboarding, and back-office support for its commercial insurance platform.

United States Full-time Entry Level Customer Success Customer Support
$44k-$52k
CRM Salesforce
5 hours ago
Spring Fertility

Virtual Patient Coordinator (Mandarin Speaking)

Spring Fertility 251-1K Health Care Providers & Services

Spring Fertility is hiring a full-time remote Virtual Patient Coordinator to serve as the first point of contact for patients and support their registration and consultation journey.

United States Full-time Junior Customer Support Operations Specialist
$48k-$56k
5 hours, 30 minutes ago
PushPress

Grow Support Specialist

PushPress 51-250 Hotels, Restaurants & Leisure

PushPress is hiring a remote Grow Customer Support Specialist to handle customer support for its fitness-business communication product, focusing on timely issue resolution and customer trust.

United States Full-time Junior Customer Support
$58k-$58k
CRM
5 hours, 45 minutes ago
Assist World

Bilingual Virtual Assistant – Medical Practice

Assist World IT Services

Assist World is hiring a remote virtual assistant to support a solo primary care practice in Texas by managing patient communications and operational follow-up while the physician is on maternity leave and the practice transitions toward a cash-based model.

Colombia Argentina South Africa Part-time Mid Level Customer Support Virtual Assistant
$4k-$5k
HIPAA
5 hours, 45 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers