Associate II, Training - Ops Performance Enablement

4 days, 19 hours ago
Full-time
Mid Level
Operations
Protective Life

Protective Life

Protective Life Insurance Company offers financial security through insurance and investment products, serving people and protecting families for over a century.

Insurance
1K-5K
Founded 1907

Description

  • Design, develop, and facilitate onboarding, readiness, and upskilling programs for new and existing associates.
  • Conduct needs assessments and partner with stakeholders to identify performance gaps and learning needs.
  • Create and maintain training materials, job aids, knowledge resources, facilitator guides, and eLearning content.
  • Evaluate learning effectiveness using performance data, learner feedback, and business outcomes, and recommend improvements.
  • Use learning technologies and AI-enabled tools to improve content development, learner engagement, and training effectiveness.
  • Develop innovative learning approaches that support a distributed workforce.
  • Document training strategies, findings, and recommendations so solutions are scalable, repeatable, and sustainable.

Requirements

  • Bachelor’s degree or equivalent professional experience.
  • 3–5 years of experience in learning and development, training, instructional design, performance readiness, or a related field.
  • Experience designing onboarding, coaching, or performance improvement solutions using adult learning principles.
  • Experience developing and facilitating instructor-led, virtual, blended, or self-paced learning.
  • Proficiency with Microsoft 365, including Teams, SharePoint, PowerPoint, and Word.
  • Experience with Articulate 360 or similar instructional design/eLearning authoring tools preferred.
  • Experience supporting contact center, operations, claims, or financial services environments preferred.
  • Exposure to Microsoft Power Platform (Power Apps, Power Automate, Power BI) or similar workflow/process improvement tools preferred.
  • Experience with AI-powered learning or content development tools preferred.
  • Willingness to travel overnight up to 10%.

Benefits

  • Comprehensive health, dental, and vision insurance.
  • Mental health benefits and an employee assistance program.
  • Paid time off, paid parental leave, short-term disability, and a cultural observance day.
  • 401(k) plan with company matching.
  • Pension plan.
  • Contributions to healthcare accounts.
  • Wellbeing rewards through ProHealth Rewards, including cash rewards.

Interested in this position?

Apply directly on the company website

Apply Now

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