Associate II, Training - Ops Performance Enablement

8 hours, 13 minutes ago
Full-time
Mid Level
Operations
Protective Life

Protective Life

Protective Life Insurance Company offers financial security through insurance and investment products, serving people and protecting families for over a century.

Insurance
1K-5K
Founded 1907

Description

  • Design, develop, and facilitate onboarding, readiness, and upskilling programs.
  • Conduct needs assessments and partner with stakeholders to address performance gaps.
  • Create and maintain training materials, job aids, facilitator guides, knowledge resources, and eLearning content.
  • Evaluate learning effectiveness using performance data, learner feedback, and business outcomes.
  • Use learning technologies and AI-enabled tools to improve content development and learner engagement.
  • Implement innovative learning approaches for a distributed workforce.
  • Document training strategies, findings, and recommendations to create scalable solutions.

Requirements

  • Bachelor’s degree or equivalent professional experience.
  • 3–5 years of experience in learning and development, training, instructional design, performance readiness, or a related field.
  • Experience designing and facilitating onboarding, coaching, training, or performance-improvement programs.
  • Experience developing instructor-led, virtual, blended, or self-paced learning content.
  • Strong facilitation, presentation, written, and verbal communication skills.
  • Experience conducting needs assessments and translating business needs into learning solutions.
  • Proficiency with Microsoft 365, including Teams, SharePoint, PowerPoint, and Word.
  • Ability to manage multiple priorities independently and collaboratively.
  • Experience with Articulate 360 or similar authoring tools preferred.
  • Experience with contact centers, operations, claims, financial services, Microsoft Power Platform, or AI-powered learning tools preferred; willingness to travel overnight up to 10%.

Benefits

  • Comprehensive health, dental, and vision insurance.
  • Mental health benefits and an employee assistance program.
  • Paid time off, paid parental leave, short-term disability, and a cultural observance day.
  • Healthcare account contributions, a pension plan, and a 401(k) with company matching.
  • ProHealth Rewards wellness program with cash rewards.

Interested in this position?

Apply directly on the company website

Apply Now

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