Provider Success & Training Specialist

4 weeks ago
Full-time
Mid Level
Education and Training
Cohere Health

Cohere Health

Cohere Health transforms healthcare utilization management and prior authorization, aligning physicians and health plans for better patient outcomes and reduced costs.

Insurance
251-1K
Founded 2019
$56M raised

Description

  • Develop and deliver live and digital training for client RN and MD reviewer teams.
  • Coordinate client onboarding training covering queue management, reviewer workflows, and platform navigation.
  • Build and maintain scalable training toolkits and LMS content.
  • Create training materials tailored to client customizations, organizational structures, and workflows.
  • Review and update training materials, videos, and webinars for accuracy and relevance.
  • Maintain expertise in Cohere’s product, queue management functionality, and client configurations.
  • Deliver remote webinars and demonstrations to client reviewer teams.
  • Incorporate user feedback to improve training services.
  • Collaborate with Delivery Solutions, Program Management, and Provider Success teams on workflow changes.
  • Document and track client-specific workflow customizations.

Requirements

  • Bachelor’s degree in Business, Communications, Education, or a related field.
  • 3–5 years of experience in customer service or client-facing roles.
  • 2+ years of experience designing and delivering training to client teams or end users.
  • Experience with instructional design, content writing, or training development.
  • Technology platform or SaaS experience; healthcare technology experience is preferred.
  • Understanding of queue management and reviewer workflows, or ability to learn them quickly.
  • Ability to document complex workflows, system customizations, and organizational structures.
  • Experience supporting mid- to large-scale projects and prioritizing across multiple client accounts.
  • Strong attention to detail and experience with LMS platforms.
  • Ability to deliver in-person and virtual training to large, diverse audiences.
  • Excellent written, verbal, and interpersonal communication skills.
  • Comfort working cross-functionally in remote teams and adapting to ambiguity.
  • Experience with Jira and/or Monday.com.
  • Approximately 25% travel availability.

Benefits

  • Fully remote work opportunity.
  • $65,000–$82,000 annual salary, with bonus eligibility.
  • Medical, dental, vision, life, disability insurance, and Employee Assistance Program.
  • 401(k) with company match, flexible spending account, and health savings account.
  • Flexible time off and company holidays.
  • Up to 14 weeks of paid parental leave.
  • Pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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