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Account Manager

3 weeks, 2 days ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
GraphQL JSON OAuth REST API
Apply Now
Prismatic

Prismatic

Prismatic provides an embedded integration platform as a service (iPaaS) specifically designed for B2B software companies, enabling them to seamlessly integrate their applications with customer systems and create an integration marketplace within their...

Internet Software & Services
11-50
Founded 2019
$12M raised
View All Jobs 4

Description

  • Own the full account lifecycle, including onboarding, adoption, value realization, renewal, and expansion.
  • Build trusted relationships with technical, executive, financial, and procurement stakeholders.
  • Develop account plans connecting customer goals, integration strategy, adoption milestones, outcomes, and commercial priorities.
  • Lead renewal and expansion processes from opportunity strategy and forecasting through negotiation, contracting, and close.
  • Maintain accurate forecasts and identify renewal risks, competitive threats, adoption gaps, and organizational changes.
  • Translate APIs, webhooks, embedded experiences, workflows, and developer tools into business value for technical and executive audiences.
  • Partner with Technical Account Management, Support, Solutions Engineering, Product, Engineering, Marketing, and Finance teams to drive outcomes and resolve escalations.
  • Lead executive business reviews, strategic account meetings, value discussions, and mutual action plans.
  • Identify expansion opportunities across products, teams, use cases, tenants, integrations, and embedded capabilities.
  • Synthesize customer feedback and product gaps into actionable recommendations, while improving account-management processes and playbooks.

Requirements

  • 5+ years of experience in account management, customer success, technical sales, consulting, or a related customer-facing role in technical B2B SaaS.
  • Experience owning portfolio revenue, including renewals, expansion, forecasting, negotiation, and commercial close.
  • Experience working with technical software products and product, engineering, architecture, or IT stakeholders.
  • Ability to explain complex technical concepts clearly to engineers, executives, and nontechnical audiences.
  • Strong business acumen and ability to connect product adoption with customer value, ROI, and strategic priorities.
  • Experience managing complex accounts with multiple stakeholders, competing priorities, and long sales or renewal cycles.
  • Highly organized, proactive, tenacious, and comfortable working independently in an evolving environment.
  • Excellent written, verbal, presentation, discovery, negotiation, and executive-communication skills.
  • Willingness to learn APIs, authentication, webhooks, data formats, integration architecture, and developer and low-code platforms.
  • Availability to work with customers across US and international time zones.
  • Preferred: experience with embedded software, iPaaS, APIs, integration platforms, automation, developer tools, cloud infrastructure, or workflow products.
  • Preferred: familiarity with REST or GraphQL APIs, OAuth, webhooks, JSON, or integration architecture.

Benefits

  • $120,000–$140,000 annual pay range plus variable compensation and equity.
  • Remote work across the US, with company travel twice yearly.
  • Unlimited and flexible paid time off.
  • Medical, dental, and vision insurance for employees and dependents.
  • Company-paid life, short-term disability, and long-term disability insurance.
  • 401(k) with a 4% company match.
  • Company-provided computer and technology equipment plus a $1,000 new-hire setup stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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