Account Manager

2 days, 17 hours ago
Full-time
Senior
Customer and Technical Support
Prismatic

Prismatic

Prismatic provides an embedded integration platform as a service (iPaaS) specifically designed for B2B software companies, enabling them to seamlessly integrate their applications with customer systems and create an integration marketplace within their...

Internet Software & Services
11-50
Founded 2019
$12M raised

Description

  • Own the full account lifecycle, including onboarding, adoption, value realization, renewal, and expansion.
  • Build trusted relationships with technical, executive, financial, and procurement stakeholders.
  • Develop account plans connecting customer goals, integration strategy, adoption milestones, outcomes, and commercial priorities.
  • Lead renewal and expansion processes from opportunity strategy and forecasting through negotiation, contracting, and close.
  • Maintain accurate forecasts and identify renewal risks, competitive threats, adoption gaps, and organizational changes.
  • Translate APIs, webhooks, embedded experiences, workflows, and developer tools into business value for technical and executive audiences.
  • Partner with Technical Account Management, Support, Solutions Engineering, Product, Engineering, Marketing, and Finance teams to drive outcomes and resolve escalations.
  • Lead executive business reviews, strategic account meetings, value discussions, and mutual action plans.
  • Identify expansion opportunities across products, teams, use cases, tenants, integrations, and embedded capabilities.
  • Synthesize customer feedback and product gaps into actionable recommendations, while improving account-management processes and playbooks.

Requirements

  • 5+ years of experience in account management, customer success, technical sales, consulting, or a related customer-facing role in technical B2B SaaS.
  • Experience owning portfolio revenue, including renewals, expansion, forecasting, negotiation, and commercial close.
  • Experience working with technical software products and product, engineering, architecture, or IT stakeholders.
  • Ability to explain complex technical concepts clearly to engineers, executives, and nontechnical audiences.
  • Strong business acumen and ability to connect product adoption with customer value, ROI, and strategic priorities.
  • Experience managing complex accounts with multiple stakeholders, competing priorities, and long sales or renewal cycles.
  • Highly organized, proactive, tenacious, and comfortable working independently in an evolving environment.
  • Excellent written, verbal, presentation, discovery, negotiation, and executive-communication skills.
  • Willingness to learn APIs, authentication, webhooks, data formats, integration architecture, and developer and low-code platforms.
  • Availability to work with customers across US and international time zones.
  • Preferred: experience with embedded software, iPaaS, APIs, integration platforms, automation, developer tools, cloud infrastructure, or workflow products.
  • Preferred: familiarity with REST or GraphQL APIs, OAuth, webhooks, JSON, or integration architecture.

Benefits

  • $120,000–$140,000 annual pay range plus variable compensation and equity.
  • Remote work across the US, with company travel twice yearly.
  • Unlimited and flexible paid time off.
  • Medical, dental, and vision insurance for employees and dependents.
  • Company-paid life, short-term disability, and long-term disability insurance.
  • 401(k) with a 4% company match.
  • Company-provided computer and technology equipment plus a $1,000 new-hire setup stipend.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

VP, Account Management

MERGE 251-1K Media

Join MERGE, a health and wellness marketing and technology agency, to contribute to human-centered brand experiences that help people and brands build healthier, happier lives.

16 hours, 23 minutes ago

M&A Relationship Associate

SRS Acquiom 51-250 Capital Markets

SRS Acquiom is hiring a Relationship Associate to administer M&A escrow, payment, and pre-closing solicitation transactions while coordinating with deal participants, counsel, and internal teams across the transaction lifecycle.

NetSuite
17 hours, 8 minutes ago

Regional Account Manager

Libra Solutions 51-250 Specialized Consumer Services

Oasis Financial, part of Libra Solutions, is seeking a Regional Account Manager to grow existing accounts, support case processing, and assist Regional Directors serving attorneys, plaintiffs, and related partners in the personal injury funding industry.

17 hours, 53 minutes ago

Account Manager, Mid Market - Customer Growth - 11832

Coupa Software 1K-5K Internet Software & Services

As a Mid-Market Account Executive at Coupa, you will manage post-launch customer relationships, maximize platform value, secure renewals, and drive expansion revenue across assigned accounts.

CRM
17 hours, 53 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers