Customer Growth Manager

2 weeks, 6 days ago
Full-time
Junior
Sales and Business Development
Aspire Software

Aspire Software

Aspire Software specializes in vertical acquisition software, focusing on nurturing, enhancing, and growing a diverse portfolio of businesses by providing them with the necessary resources and expertise to maximize their growth potential.

Internet Software & Services
251-1K
Founded 2016

Description

  • Lead standardized onboarding for newly signed accounts in assigned states.
  • Configure customer environments, guide data setup, and confirm customers can process claims independently.
  • Deliver group and self-service training to accelerate customer adoption.
  • Serve as the primary contact for a portfolio of several hundred accounts.
  • Monitor usage, adoption, support activity, and claim volume to prioritize retention outreach.
  • Conduct renewal and pricing conversations within approved guidelines and escalate exceptions.
  • Identify and close upsell and cross-sell opportunities against an assigned quota.
  • Maintain accurate account activity in HubSpot, Monday, Notion, SharePoint, and other enablement tools.
  • Use AI and automation to manage a high-volume customer portfolio.
  • Partner with Support and Product to resolve issues and communicate improvement opportunities.

Requirements

  • 2+ years of experience in Customer Success, Account Management, Onboarding, or Inside Sales, preferably in SaaS.
  • Experience managing a high volume of accounts with varying engagement levels.
  • Experience identifying or advancing upsell and cross-sell opportunities; quota experience preferred.
  • Strong organization and discipline in following standardized workflows.
  • Excellent written and verbal communication skills.
  • Technical aptitude and patience when supporting less technical customers.
  • Self-motivated and comfortable working independently.
  • Experience with CACFP, SNAP, WIC, Head Start, or USDA guidelines preferred.
  • Experience onboarding or training software customers preferred.
  • Bachelor’s degree in Marketing, Business, Communications, or a related field preferred.

Benefits

  • 100% remote work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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