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Engagement Manager, Customer Success & Account Growth

11 hours, 31 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM
Apply Now
PreDoc.ai

PreDoc.ai

PreDoc.ai is a cutting-edge AI-based clinical solution for medical diagnosis, specializing in neonatal jaundice detection. As India's first AI-based platform for pre-doctor diagnostics, PreDoc is a government-recognized, funded, and patent-pending star...

Internet Software & Services
1-10
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Description

  • Serve as the primary customer-facing point of contact after the initial sale and build relationships with key stakeholders.
  • Partner with Account Executives to scope, execute, and convert customer pilots.
  • Lead end-to-end implementation and onboarding, coordinating workflows, integrations, training, and launch milestones.
  • Develop a deep understanding of customer goals, workflows, and pain points to guide account strategy.
  • Drive adoption, satisfaction, and retention while monitoring engagement and addressing risks early.
  • Proactively identify expansion, upsell, cross-sell, and deeper account growth opportunities.
  • Conduct quarterly business reviews to review performance, ROI, operational impact, and priorities.
  • Support renewals, expansions, vendor reviews, contracting processes, and broader customer strategy.
  • Act as the voice of the customer internally by surfacing feedback, workflow gaps, and improvement opportunities.
  • Build high-trust customer relationships that generate testimonials, referrals, and case studies.

Requirements

  • 3–6 years of experience in sales, account management, customer success, engagement management, consulting, or another customer-facing role.
  • Experience managing customer relationships, commercial conversations, or account growth opportunities.
  • Strong project management skills with the ability to manage multiple launches, timelines, and stakeholders.
  • Ability to understand customer business needs, communicate value, and drive successful outcomes.
  • Experience identifying upsell, cross-sell, renewal, or expansion opportunities.
  • Excellent communication and relationship-building skills with a consultative, customer-first approach.
  • Data-driven mindset with the ability to present ROI, performance metrics, and operational outcomes clearly.
  • Comfort with ambiguity and fast-moving environments; proactive, organized, and solutions-oriented.
  • Experience in healthcare SaaS, health information management, clinical research, care delivery, or healthcare operations (preferred).
  • Experience navigating vendor review, procurement, contracting, or enterprise buying processes (preferred).
  • 2–4 years of consulting experience (preferred).

Benefits

  • $140,000–$170,000 base salary plus commission.
  • Foundational role on a high-growth, high-impact team.
  • Work with a service that has real-world traction and clear ROI.
  • Directly influence patient access to cutting-edge research and care.
  • Help shape the customer success, account management, and go-to-market motion.
  • Meaningful ownership across customer relationships, growth strategy, and company trajectory.

Interested in this position?

Apply directly on the company website

Apply Now

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