Agent Support Representative

4 hours, 12 minutes ago
Full-time
Junior
Customer and Technical Support
Precoa

Precoa

Precoa (the Preneed Company of America) is a national leader in preneed sales and marketing, partnering with top funeral homes to help families heal from the loss of a loved one. Since 2004, Precoa has been committed to making a positive impact on Amer...

Diversified Consumer Services
251-1K
Founded 2004

Description

  • Respond to requests and operational questions from field agents and support their day-to-day needs.
  • Maintain leads, records, and key data in the CRM to ensure information is accurate and organized.
  • Troubleshoot issues in real time and help resolve operational challenges quickly.
  • Coordinate with inside sales, operations, and other departments on special requests and support needs.
  • Communicate clearly with colleagues and agents by phone, email, and chat.
  • Build trust through responsive, professional service and consistent follow-through.
  • Help sales representatives stay focused on serving families and closing plans.
  • Support seamless workflows by connecting agents, internal teams, and systems.

Requirements

  • 1–2 years of professional experience in administrative support, customer service, or a related role.
  • An undergraduate degree may substitute for experience.
  • High level of customer service orientation.
  • Strong verbal and written communication skills with an empathetic, professional approach.
  • Ability to manage multiple tasks, prioritize effectively, and maintain accuracy in a fast-moving environment.
  • Comfort using workplace technology such as Microsoft Office, Google Drive, Zoom, ADP, and Salesforce.
  • Collaborative mindset and ability to work well with direction from multiple teammates.
  • Residence in the Pacific time zone or willingness to work a later schedule is preferred.

Benefits

  • Work remotely from home.
  • Competitive hourly pay plus company bonuses.
  • 18 days of PTO.
  • Minimum of six weeks paid parental leave.
  • Health, dental, and vision benefits.
  • 401(k) with company match.
  • $25,000 life insurance policy.

Interested in this position?

Apply directly on the company website

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