Court Support Specialist

2 hours, 41 minutes ago
Full-time
Junior
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Reach out to courts regarding individual orders and general status updates, and resolve issues related to existing orders.
  • Communicate professionally with court personnel, attorneys, customers, and other stakeholders by phone, email, and chat.
  • Process documents, enter updates and notes, and complete other data entry tasks in the in-house Skye application.
  • Manage incoming and outgoing calls to support courts and customers with questions.
  • Relay updated information from courts to process servers and customers as appropriate.
  • Collaborate with team members to identify root causes and process inefficiencies in the court document workflow.
  • Navigate court dockets and websites to locate case documents and statuses, download documents, and import them into internal systems.
  • Perform other job-related duties as assigned.

Requirements

  • High school diploma or GED is required.
  • 1+ years of customer support, call-center, or retail experience in a customer-facing, service-oriented role is preferred.
  • Legal experience is preferred.
  • Strong written and verbal communication skills are required.
  • Comfortable working and communicating effectively in a remote environment using tools such as Teams, Zoom, and Outlook.
  • Proficiency with Microsoft Office programs including Outlook, Teams, Excel, and Word, as well as online fax tools.
  • Experience manipulating documents, including PDFs.
  • Ability to perform repetitive data-entry tasks with accuracy.
  • Ability to read, write, and speak English.
  • Quick learner who is willing to learn and grow.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays.
  • 4 floating holidays per year.
  • Life insurance and AD&D insurance.
  • Long-term disability coverage.
  • Health Care Reimbursement Flexible Spending Account and Dependent Care Flexible Spending Account.
  • Employee Assistance Program (EAP).
  • Pet insurance.
  • Remote work location with the position based in Louisiana.
  • Full-time schedule, Monday through Friday.
  • Pay range of $15.00 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Product Support Specialist

Figma 1K-5K Internet Software & Services

Figma is hiring a full-time Product Support representative to manage customer cases, resolve complex issues, and improve support processes for customers across the U.S. from a hub or remotely.

Figma Sketch
2 hours, 26 minutes ago

Support Agent I

Renaissance 1K-5K Internet Software & Services

Renaissance is hiring a Support Agent I to join its Customer Support team and help ensure customers get effective, timely support for its pre-K–12 education technology products.

JIRA Power BI Salesforce SQL
2 hours, 26 minutes ago

Agent Support Representative

Precoa 251-1K Diversified Consumer Services

Precoa is hiring an Agent Support Representative to provide operational support for its field sales team, keeping information organized and helping agents serve families efficiently.

CRM Salesforce
2 hours, 41 minutes ago

Medical Reductions Specialist

Bush & Bush Law Group 1-10 Specialized Consumer Services

Bush & Bush Law Group is seeking a Medical Reduction Specialist to manage medical lien reduction requests, negotiate with providers, and support client case resolution and fund tracking.

2 hours, 41 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers