Customer Service Representative (Remote)

2 hours, 40 minutes ago
Full-time
Junior
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Respond to customer support tickets and resolve issues related to existing orders.
  • Manage high-volume phone calls for existing customers and guide new customers on placing orders online.
  • Respond to emails from customers, internal departments, and process servers regarding orders, payments, and concerns.
  • Document customer issues and case information in Confluence.
  • Visit court dockets to gather case filing information and occasionally pull filed papers.
  • Follow up on orders and move them through the workflow to completion.
  • Work with other teams to ensure all necessary tasks are completed on orders.
  • Perform other job-related duties as assigned.

Requirements

  • High school diploma or GED required.
  • 1-3 years of customer support or call center experience assisting customers over the phone.
  • Must be located in Virginia for this remote position.
  • Experience using Microsoft Outlook, Excel, Word, PDF editors, and phone systems preferred.
  • Document manipulation experience.
  • Ability to read, write, and speak English.
  • Ability to transcribe information, review orders, investigate issues, and implement solutions.
  • Ability to perform repetitive tasks with accuracy and maintain quality in stressful situations.
  • Ability to anticipate issues, prevent problems, and improve performance through new processes.
  • Typing speed of at least 55 words per minute.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays and 4 floating holidays per year.
  • Life insurance and AD&D insurance.
  • Long-term disability coverage.
  • Health Care Reimbursement Flexible Spending Account and Dependent Care Flexible Spending Account.
  • Employee Assistance Program and pet insurance.

Interested in this position?

Apply directly on the company website

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