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Partner Operations Specialist

4 hours, 39 minutes ago
Malaysia
Full-time
Mid Level
Operations Specialist
Customer and Technical Support
JSON Salesforce SQL
Apply Now
Plusgrade

Plusgrade

Plusgrade specializes in providing innovative ancillary revenue solutions for the global travel industry, enabling airlines and other travel partners to enhance customer experiences while generating additional revenue through its upgrade platform and l...

Consumer Services
251-1K
$156M raised
View All Jobs 5

Description

  • Map, document, and improve core Partner Success and go-to-market processes across the partner lifecycle.
  • Own SOPs, QA checks, and process standards, keeping documentation current, clear, and usable.
  • Identify manual or inefficient workflows and redesign them into scalable operating practices.
  • Lead operational improvement projects that support onboarding, adoption, retention, and partner readiness.
  • Own data quality and hygiene across systems such as Planhat and Salesforce, including audits and issue resolution.
  • Monitor integration health and flag data drops, system issues, and reporting risks early.
  • Build and improve automations across Planhat, Intercom, Salesforce, Make, and Zapier.
  • Use APIs, JSON, workflow logic, and AI tools to reduce manual work and improve visibility.
  • Support scaled onboarding, segmentation, code mapping, and post-go-live partner engagement motions.
  • Build dashboards, track operational metrics, translate insights into actions, and create help content, playbooks, and tutorials.

Requirements

  • Strong attention to detail and a structured approach to process and documentation.
  • Experience improving workflows, managing systems, and organizing complex operations.
  • Confidence working with SQL, data analysis, and root-cause investigation.
  • Hands-on experience with automation tools such as Make, Zapier, or similar platforms.
  • Comfort working with APIs, JSON, technical documentation, and AI tools such as Claude Code or Claude Cowork.
  • Strong written communication skills and the ability to create documentation people actually use.
  • Experience with Salesforce, Planhat, Intercom, or similar SaaS tools.
  • Ability to manage multiple priorities with consistency and follow-through.
  • Affinity for data analytics, scalable operations, and process improvement in a SaaS environment.
  • Preferred: Experience in Partner Success Operations, Revenue Operations, or a similar SaaS operations role.
  • Preferred: Experience building dashboards or working with reporting and BI tools.
  • Preferred: Familiarity with Loom or similar tools, basic scripting knowledge, or comfort working closely with technical teams.
  • Preferred: Strong enablement or knowledge management skills.

Benefits

  • Comprehensive health plans.
  • Flexible paid time off.
  • Travel experience perk.
  • Annual wellness perk.
  • Commuter perk.
  • Tenure-based Work From Anywhere program.
  • Parental leave top up.
  • Learning allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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