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Customer Success Manager

1 day ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
HubSpot Power BI
Apply Now
Pilotbase

Pilotbase

Pilotbase, acquired by Coradine, offers cutting-edge technology and innovative features to support pilots in maximizing their career opportunities.

Internet Software & Services
1-10
Founded 2019
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Description

  • Manage an assigned portfolio of customer accounts throughout the customer lifecycle.
  • Understand customer business objectives and help deliver measurable return on investment.
  • Guide customers in adopting software best practices to address their challenges.
  • Review eligible month-to-month accounts for conversion to annual contracts.
  • Mitigate account risks to reduce customer churn.
  • Communicate proactively with customers through one-to-many outreach.
  • Advocate for customer training and increased product utilization.
  • Partner with internal teams to represent customer needs and ensure effective solution delivery.
  • Identify customer use cases, success stories, and best practices.
  • Identify and pursue account growth opportunities, generate Customer Success Qualified Leads, expand usage to new teams, and grow portfolio MRR.

Requirements

  • Bachelor’s degree in business or a related field.
  • Experience in customer success management.
  • Strong relationship-building mindset and commitment to helping customers.
  • Solid organizational and planning skills.
  • Strong written and verbal communication skills.
  • Some experience with HubSpot, Pendo, Power BI, and Google Workspace.
  • Positive, collaborative attitude and willingness to contribute to a motivated team.
  • Flight-training industry experience and knowledge of aviation terminology (preferred).
  • Legal authorization to work in the United States; visa sponsorship is not available.
  • Ability to travel occasionally for business, up to 25%.

Benefits

  • Annual salary range of $70,000–$80,000.
  • Medical, dental, vision, short-term disability, life insurance, and 401(k) plan.
  • Equity Appreciation Plan.
  • Flexible Time Off policy.
  • Seven paid company holidays plus two floating holidays.
  • Two wellness days and an Employee Assistance Program.
  • Professional development stipend.
  • Home office stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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