Customer Success Manager

3 hours, 17 minutes ago
Full-time
Junior
Customer and Technical Support
Sitetracker

Sitetracker

Sitetracker provides a comprehensive platform for managing high-volume distributed projects, enabling real-time collaboration, automated reporting, and accurate forecasting to streamline the deployment of infrastructure projects.

Diversified Telecommunication Services
251-1K
Founded 2013
$183M raised

Description

  • Manage a portfolio of approximately 30–35 customer accounts.
  • Develop and execute customer success plans, engagement cadences, and adoption strategies.
  • Use customer health scores, product usage, and engagement data to identify risks and growth opportunities.
  • Create and execute proactive retention and renewal mitigation plans with Sales, Product, and other teams.
  • Deliver personalized communications and business reviews to users, executives, and other stakeholders.
  • Maintain accurate account plans, success plans, health information, and engagement records in Salesforce.
  • Develop scalable playbooks, reporting tools, workflows, and communication frameworks.
  • Identify customer trends and share insights that improve Customer Success processes and outcomes.

Requirements

  • 1–2+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally in B2B SaaS.
  • Experience managing a customer account portfolio and driving adoption, retention, and measurable outcomes.
  • Professional fluency in both English and Spanish.
  • Experience analyzing customer health, product usage, and engagement data to forecast renewals and mitigate churn.
  • Experience identifying growth opportunities and partnering cross-functionally to expand customer value.
  • Strong written and verbal communication skills, including experience delivering business reviews.
  • Experience using Salesforce or a similar CRM platform.
  • Experience creating dashboards, trackers, automated workflows, or scalable customer engagement processes.
  • Strong organizational, prioritization, and stakeholder-management skills.
  • Experience engaging diverse customer personas, industries, regions, and cultural backgrounds.

Interested in this position?

Apply directly on the company website

Apply Now

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