Customer Success Manager

53 minutes ago
Full-time
Junior
Customer and Technical Support
Sitetracker

Sitetracker

Sitetracker provides a comprehensive platform for managing high-volume distributed projects, enabling real-time collaboration, automated reporting, and accurate forecasting to streamline the deployment of infrastructure projects.

Diversified Telecommunication Services
201-500
Founded 2013
$183M raised

Description

  • Manage a portfolio of approximately 30–35 customer accounts as a trusted strategic partner.
  • Develop and execute customer success and account plans aligned to customer business objectives.
  • Establish personalized engagement cadences for English- and Spanish-speaking customers and stakeholders.
  • Use customer health scores, product usage, and engagement data to identify retention risks and growth opportunities.
  • Create and execute proactive risk-mitigation plans with Sales, Product, and other internal teams.
  • Deliver business reviews and targeted communications that demonstrate platform value and drive adoption.
  • Maintain accurate account plans, success plans, health data, and engagement records in Salesforce.
  • Develop scalable engagement playbooks, reporting tools, and communication frameworks to improve portfolio management.
  • Provide customer insights and best practices that help scale the Customer Success organization.

Requirements

  • 1–2+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally in B2B SaaS.
  • Professional fluency in English and Spanish, including clear communication with customers and internal stakeholders.
  • Experience managing a portfolio of customer accounts and driving adoption, retention, and measurable outcomes.
  • Ability to analyze customer health, product adoption, and business objectives to identify churn risks and forecast renewals.
  • Experience developing proactive retention mitigation strategies and identifying customer growth opportunities.
  • Strong written and verbal communication skills, including delivering business reviews to varied stakeholder levels and cultural backgrounds.
  • Experience using email, video, and virtual meetings to build and maintain customer relationships.
  • Experience with Salesforce or a similar CRM platform for account plans, health information, and engagement records.
  • Ability to analyze usage and engagement data and translate insights into actionable account plans.
  • Strong organization and prioritization skills for managing multiple accounts and competing customer needs.

Interested in this position?

Apply directly on the company website

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