Client Success Manager (R-20026)

15 hours, 32 minutes ago
Full-time
Senior
Customer and Technical Support
Dun & Bradstreet

Dun & Bradstreet

Dun & Bradstreet specializes in providing comprehensive business data analytics and insights, enabling organizations to enhance their sales and marketing strategies, manage global supply chains, and mitigate credit risks through nearly two centuries of...

Professional Services
5001+
Founded 1841

Description

  • Serve as the primary post-sales contact for customer value and impact discussions.
  • Coordinate delivery, onboarding, implementation, product, training, data advisory, technical, and customer service resources.
  • Document customer use cases, KPIs, product utilization, user adoption, and process flows.
  • Identify and coordinate customer training needs across a portfolio supporting 4–5 Account Executives.
  • Ensure contracted products and services are delivered in line with defined SLAs and KPIs.
  • Facilitate escalations and additional support from relevant internal teams.
  • Promote customer attendance at available industry knowledge sessions.
  • Provide backup support for contract management, forecasting, and negotiations.
  • Demonstrate Finance Solutions products to customers as needed.

Requirements

  • Bachelor’s degree.
  • 5+ years of experience in sales, sales support, client service, or account management.
  • Experience using SFDC, KPI tools, BI Portal, OA/QTC, Sales Spot, and usage reporting systems.
  • Strong knowledge of enterprise product offerings associated with business-unit solutions.
  • Strong written and verbal communication skills.
  • Ability to document process reviews and process maps.
  • 1–2 years of project management experience.
  • Understanding of CFO, CPO, CCO, and CMO personas.
  • Finance Solutions product certifications and product demonstration ability.

Interested in this position?

Apply directly on the company website

Apply Now

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