RemoteLeaf Logo
Log in Sign up

Charity Customer Success Lead

1 week ago
United Kingdom
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM HubSpot
Apply Now
Pickle

Pickle

Pickle provides administrative and operational support tailored for executives and teams, focusing on enhancing productivity and managing growth in modern remote and hybrid work environments.

Professional Services
View All Jobs 3

Description

  • Manage a portfolio of charity partners across the full customer lifecycle from onboarding to renewal.
  • Build trusted relationships with operational contacts and senior stakeholders at partner organisations.
  • Lead structured partner check-ins focused on fundraising plans, campaign planning, and upcoming opportunities.
  • Proactively identify and resolve partner challenges before they escalate.
  • Guide new partners through onboarding, activation, and early fundraising milestones.
  • Help partners adopt additional platform capabilities aligned with their fundraising goals.
  • Maintain a clear view of portfolio health, retention, and renewal risk using a structured health framework.
  • Support renewal forecasting with accurate account insight and portfolio tracking.
  • Produce weekly portfolio reporting with clear insights and actions.
  • Develop repeatable processes for onboarding, engagement, escalation, and feedback loop into product improvements.

Requirements

  • Solid experience in Customer Success, Account Management, or Client Services.
  • Background in SaaS, digital platforms, fintech, or agency environments.
  • Demonstrated experience growing and managing a partner or client portfolio.
  • Strong commercial awareness and ability to identify growth opportunities.
  • Highly proactive working style with strong ownership of accounts.
  • Excellent organisational skills and experience using a CRM system.
  • Experience working in nonprofit, charity, or mission-driven sectors is desirable.
  • Familiarity with digital fundraising platforms, donor-advised funds (DAFs), or campaign-driven fundraising environments is desirable.
  • Experience building or improving customer success processes in scaling companies is desirable.
  • Comfort using data and account health indicators to guide prioritisation.
  • Demonstrable portfolio expansion experience, such as increased adoption, revenue growth, or referrals, is a bonus.
  • Experience managing accounts with seasonal or campaign-driven cycles is a bonus.
  • Experience building or using account health scoring frameworks is a bonus.
  • Examples of turning around at-risk partner relationships are a bonus.

Benefits

  • Remote-first role based in the UK.
  • Occasional in-person meetups required.
  • Competitive benefits.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

A

Client Account Manager - (South Africa, Direct Hire)

Anavah Talent 51-200 Staffing and Recruiting

Anavah Talent is hiring a remote Client Account Manager to own client delivery, onboarding, retention, and growth for U.S. staffing engagements supporting overseas talent placement.

Botswana Namibia South Africa Full-time Mid Level Account Manager Customer Success Manager
$27k-$27k
CRM Monday.com
32 minutes ago
MariaDB.org

Customer Success Manager

MariaDB.org 11-50 Internet Software & Services

MariaDB is hiring a Customer Success Manager to oversee strategic customer health, drive renewals and expansion, and support post-sale adoption in a remote or hybrid role based in Romania.

Romania Full-time Junior Customer Success Manager
Linux MariaDB Salesforce
1 hour, 24 minutes ago
Signifyd

Senior Enterprise Customer Success Manager

Signifyd 251-1K IT Services

Signifyd is seeking a Senior Enterprise Customer Success Manager to oversee a portfolio of large enterprise customers and drive retention, expansion, and long-term success for its fraud and e-commerce platform.

United States Full-time Senior Customer Success Manager
$120k-$135k
E-commerce JIRA Looker Salesforce
1 hour, 38 minutes ago
HubSpot

Manager, UK/I Customer Success Management (Strategic Accounts)

HubSpot 5K-10K Media

HubSpot is hiring a Manager of Customer Success for its Strategic Accounts team to lead CSMs supporting corporate customers across the UK or Ireland and drive retention and growth.

United Kingdom Ireland Full-time Lead Customer Success Manager
CRM HubSpot
1 hour, 52 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers