Manager, UK/I Customer Success Management (Strategic Accounts)

4 hours, 1 minute ago
Full-time
Lead
Customer and Technical Support
HubSpot

HubSpot

HubSpot provides a comprehensive cloud-based CRM platform that integrates marketing, sales, service, and operations tools to help businesses attract, engage, and delight customers effectively.

Media
5K-10K
Founded 2006

Description

  • Lead and develop a team of 8-10 Lead Customer Success Managers focused on delivering a strong customer experience.
  • Hire, coach, mentor, and support team members as they grow in their careers.
  • Manage day-to-day team operations, including forecasting, escalations, engagement quality, and activity documentation.
  • Partner with sales, contract management, onboarding, technical support, product, and other teams to improve the customer experience.
  • Support new and existing CSMs in building durable customer value and long-term retention.
  • Analyze customer and performance data to inform operational and process improvements.
  • Champion diversity, inclusion, and belonging initiatives within the team and broader management group.
  • Contribute to and co-manage segment and organization-wide initiatives that enable CSMs.

Requirements

  • 3-5 years of experience in leadership roles.
  • Experience working at a marketing, software, management, and/or consulting company.
  • Proven ability to influence, develop, and empower employees in a fast-paced environment.
  • Record of success collaborating with all levels of internal management.
  • Experience navigating and resolving customer escalations.
  • Proven track record of executing growth strategies and over-performing against targets.
  • Excellent leadership, organizational, problem-solving, and decision-making skills.
  • Deep understanding of marketing, sales, and service best practices.
  • Background using data to analyze results and make decisions.
  • Ability to communicate effectively in small and large groups.

Benefits

  • Open to office, hybrid, or remote work from Ireland or the U.K.
  • HubSpot emphasizes flexibility and connection in its work model.
  • Accommodations and alternative arrangements are available for candidates with disabilities or travel limitations.

Interested in this position?

Apply directly on the company website

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