Customer Success Manager

3 weeks, 5 days ago
Full-time
Junior
Customer and Technical Support
MariaDB.org

MariaDB.org

MariaDB.org is the force behind MariaDB, the leading open-source database known for its performance and stability. The company, through the MariaDB Foundation, ensures the continuous growth and support of the MariaDB ecosystem.

Internet Software & Services
11-50
Founded 2012

Description

  • Serve as the primary point of contact between strategic customers and internal stakeholders.
  • Build and deepen customer relationships by understanding customer organizations and identifying internal champions.
  • Explain the value of the open source database and SaaS cloud platform to drive engagement and adoption.
  • Lead post-sale support activities including onboarding, adoption, advocacy, reviews, updates, and retention.
  • Coordinate with internal technical teams to resolve customer issues.
  • Share customer needs and feedback with Product Management to help improve the product.
  • Work cross-functionally with strategic and technical colleagues to help customers achieve their goals.
  • Qualify opportunities through follow-ups in line with company SLAs and best practices.
  • Support timely renewals, expanded usage, and reduced customer churn.
  • Help close new and expanded sales in assigned territories.

Requirements

  • 2-3 years of experience as a customer-facing Customer Success Manager in an entrepreneurial, fast-growing startup-like environment.
  • Direct experience with SaaS products, solutions, or ecosystems.
  • Experience in a solution-sales or cloud technology environment.
  • Ability to drive results and solve complex business problems.
  • English language fluency.
  • Experience with prospecting and relationship management tools such as Salesforce.com and Catalyst.
  • Excellent presentation, organizational, and communication skills, both written and verbal.
  • Knowledge and understanding of databases is preferred.
  • Track record of working effectively with internal, partner, and customer teams is preferred.
  • Proficiency in German or Italian is preferred.

Benefits

  • Competitive compensation package.
  • Additional benefits.
  • Flexible work arrangement with Romania remote or Bucharest hybrid options.
  • High degree of flexibility and freedom.
  • Opportunity to work with high-caliber colleagues worldwide.
  • Strong learning and growth opportunities.
  • Chance to make an impact at a company shaping the future of the software industry.
  • Reasonable accommodations available for individuals with disabilities during the application and interview process.

Interested in this position?

Apply directly on the company website

Apply Now

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