RemoteLeaf Logo
Log in Sign up

Technical Support Analyst

1 month, 4 weeks ago
Colombia
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Apache Airflow CRM Datadog ERP GCP GitHub Kibana
Apply Now
Philippine Outsourcing & BPO Call Center Services

Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services
51-250
Founded 2009
View All Jobs 12

Description

  • Partner directly with customers to understand technical challenges and guide them through resolution paths within the application.
  • Investigate escalated technical issues involving app behavior, workflow errors, data integrity, and backend systems.
  • Use tools such as GCP, Datadog, Airflow, GitHub, and Kibana to trace, replicate, and resolve system behavior.
  • Collaborate with Engineering, Product, and Customer Success to escalate bugs, file tickets, and document issues.
  • Serve as the customer’s technical advocate by identifying trends, pain points, and usability issues and surfacing them internally.
  • Build internal playbooks and recommend process improvements to reduce ticket volume and improve first-response resolution.
  • Work closely with the Head of CX and other teams to support the customer experience function.
  • Document technical findings and communication paths to improve internal knowledge sharing and issue handling.

Requirements

  • 2–4 years of experience in a technical support or application support role at a SaaS company.
  • Hands-on experience investigating issues across backend and cloud systems.
  • Demonstrated ability to translate complex technical issues into clear, actionable next steps.
  • Familiarity with CRM, ERP, or other data-heavy software environments (preferred).
  • Comfort debugging distributed systems and understanding job flows and file-based integrations.
  • Ability to explain complex technical concepts clearly to non-technical users in written and verbal communication.
  • Curiosity and a willingness to dig deep into unfamiliar tools and ambiguous problems.
  • Experience using logs and monitoring tools such as GCP, Datadog, Airflow, GitHub, or Kibana (preferred).

Benefits

  • Flexible work-from-home arrangement.
  • Monday through Friday schedule.
  • Competitive salary of 4,800,000.
  • Indefinite contract.
  • Complete Colombian benefits.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

OrganOx

Field Clinical Specialist -South West Europe (f/m/d)

OrganOx 11-50 Health Care Providers & Services

OrganOx is seeking a remote Field Clinical Specialist in Germany to train and support transplant teams using its organ preservation technology and to help drive adoption across clinical centers in Europe.

Germany Europe Full-time Senior Technical Support Engineer
6 hours, 42 minutes ago
Mercier Consultancy

iRobot Support Specialist with German and English - Work Remote In Bulgaria

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a remote iRobot Support Specialist in Bulgaria to provide bilingual customer support for iRobot products and resolve customer issues as the first point of contact.

Germany Bulgaria Switzerland Austria Full-time Junior Technical Support Engineer
CRM
6 hours, 57 minutes ago
Mercier Consultancy

French Speaking iRobot Support Specialist - Work Remote In Bulgaria

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a remote French Speaking iRobot Support Specialist in Bulgaria to provide customer service and technical support for iRobot products.

France Belgium Bulgaria Greece Full-time Junior Technical Support Engineer
CRM
6 hours, 57 minutes ago
Softdocs

Client Support Technician

Softdocs 51-250 Internet Software & Services

Softdocs is hiring a remote Client Support Technician to troubleshoot and resolve customer issues across its cloud-based document management and eForms platform for education and the public sector.

United States Full-time Junior Technical Support Engineer
CSS HTML JavaScript SQL Server
6 hours, 57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers