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Desktop Support Technician

11 hours, 14 minutes ago
United States
Senior
Technical Support Engineer
Customer and Technical Support
Encryption macOS
Apply Now
New Era Technology US

New Era Technology US

New Era Technology US delivers comprehensive technology solutions that enable secure connections among people, places, and information, helping clients enhance productivity and innovation in a rapidly evolving digital landscape.

IT Services
1K-5K
View All Jobs 13

Description

  • Monitor computer hardware performance and diagnose system issues.
  • Upgrade computers by adding hardware components such as RAM or disk drives.
  • Replace worn or defective parts and clean hardware to manufacturer specifications.
  • Test repaired equipment before returning it to users.
  • Set up new computer configurations, including OS image deployment.
  • Install, configure, and upgrade software applications, including rollout projects.
  • Troubleshoot and resolve software application and operating system issues.
  • Track, route, and document support tickets, actions, and resolutions.
  • Serve as an escalation point for urgent issues and further escalate when needed.
  • Perform system health checks and mitigation to meet encryption, patching, and backup standards.

Requirements

  • Prior experience in desktop support, including troubleshooting Mac and Windows systems.
  • Advanced technical skills in installing and troubleshooting relevant software and hardware.
  • Knowledge and experience with customer IT service delivery, ticketing, and knowledge-based systems.
  • Extensive experience supporting Office 365.
  • A+ certification or equivalent years of experience.
  • Preferred certification in Dell, HP, or Apple technologies.
  • Experience with core client hardware and software environments such as Lenovo ThinkPad, MacBooks, Mac OS, Windows 10, Office 365, CrashPlan, McAfee AV/ePO, Cisco AnyConnect VPN, Adobe Suite, PingID, SCCM, and Casper.
  • Strong oral and written communication skills.
  • Ability to learn quickly, adapt to change, and handle stressful situations.
  • Strong critical thinking, analytical, planning, organizing, prioritizing, and attention-to-detail skills.

Benefits

  • People-first, team-oriented culture focused on growth and inclusion.
  • Access to continuous training and professional development.
  • Competitive benefits.
  • Work alongside industry-certified experts.
  • Supportive environment that emphasizes collaboration and exceptional customer service.

Interested in this position?

Apply directly on the company website

Apply Now

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