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Field Technician

2 months, 1 week ago
Anywhere
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Cisco
Apply Now
New Era Technology US

New Era Technology US

New Era Technology US delivers comprehensive technology solutions that enable secure connections among people, places, and information, helping clients enhance productivity and innovation in a rapidly evolving digital landscape.

IT Services
1K-5K
View All Jobs 5

Description

  • Build and maintain trusted relationships with customers, stakeholders, and subcontractors.
  • Support project teams by completing field work at customer sites and supervising subcontractors.
  • Ensure all assigned work is completed safely, on time, and to industry specifications.
  • Complete and submit client and company checklists, photos, test results, surveys, and quality audits.
  • Keep Project Managers informed of job progress and any issues on a regular basis.
  • Provide after-hours or emergency service as needed.
  • Install, troubleshoot, and service cabling infrastructure, network equipment, and low-voltage systems.
  • Install and support equipment in furniture, cabinets, closets, racks, and cabinets.
  • Maintain company-issued fleet vehicle and follow company policies, standards, and controls.
  • Travel extensively to remote job sites and customer locations, including overnight assignments.

Requirements

  • Experience working with subcontractors.
  • In-depth experience with cabling infrastructure installation, termination, and testing, including single/multimode fiber, copper Category 3/5e/6, 18/2 twisted pair, racks/cabinets, and grounding.
  • Experience installing, programming, and servicing telephone, PBX, and key systems.
  • Experience installing, troubleshooting, and servicing at least 2 of the following: POS, CCTV, video monitoring, security systems, computer, and low-voltage cabling equipment.
  • Knowledge of high-speed circuits, routers, switches, and modems.
  • Knowledge of Cisco and Adtran high-speed circuits, routers, and switches.
  • Ability to log in to network equipment via GUI or command line using PuTTY or similar terminal emulator.
  • Knowledge of IP subnetting.
  • Knowledge of wireless networking tools such as Ekahau or AirMagnet, or similar tools.
  • Some desktop/laptop support experience.
  • Valid driver’s license.
  • Related certifications preferred, including Licensed Electrician Journeyman, Cisco, Aruba, Ruckus, Avaya, CommScope, OSHA 10/30, or BICSI Installer 1/2 or Technician.
  • Intermediate MS Office skills, including Word, Excel, and Outlook.
  • Knowledge and experience using time tracking software.
  • English language proficiency.

Benefits

  • Full benefits package.
  • Medical, dental, and vision coverage.
  • 401(k) match.
  • 28 PTO days including company holidays.
  • Continuous training and professional development opportunities.
  • Work with industry-certified experts in a team-oriented culture.

Interested in this position?

Apply directly on the company website

Apply Now

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