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IT Support

8 hours, 21 minutes ago
Philippines
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Datadog IoT Linux
Apply Now
Philippine Outsourcing & BPO Call Center Services

Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services
51-250
Founded 2009
View All Jobs 14

Description

  • Investigate, troubleshoot, and resolve technical issues escalated by Service Technicians and operations teams.
  • Monitor system alerts, dashboards, and incident queues to proactively identify and address performance and connectivity issues.
  • Analyze logs, alerts, and system behavior in a Linux-based environment to diagnose technical problems.
  • Support field teams with troubleshooting for hardware-integrated software systems and connected devices.
  • Escalate complex or high-impact incidents to the appropriate technical teams with clear documentation and analysis.
  • Create and maintain documentation for known issues, root causes, workarounds, and resolutions.
  • Identify recurring technical issues and recommend improvements to operational efficiency and system reliability.
  • Collaborate with Engineering, Operations, and other cross-functional teams on long-term technical improvements.
  • Maintain accurate records of incidents, resolutions, response times, and support activities.
  • Assist in improving support processes, documentation standards, and escalation procedures.

Requirements

  • 2–4 years of experience in IT Support, Technical Support, Help Desk, Service Desk, Operations Support, or a related technical role.
  • Experience troubleshooting issues within production or operational environments.
  • Ability to analyze logs, alerts, dashboards, and monitoring data.
  • Basic Linux administration and command-line troubleshooting skills.
  • Strong written English communication and documentation abilities.
  • Excellent analytical, problem-solving, and troubleshooting skills.
  • Ability to work independently and manage priorities effectively.
  • Experience supporting distributed or remote teams is an advantage.
  • Detail-oriented with strong documentation practices.
  • Comfortable working with cross-functional teams.
  • Exposure to cloud environments, connected devices, or IoT technologies is preferred.
  • Experience with monitoring platforms such as Datadog or AWS CloudWatch is preferred.
  • Familiarity with hardware-integrated software systems is preferred.
  • Experience in incident management, uptime monitoring, or operational support is preferred.
  • Knowledge of network troubleshooting, remote diagnostics, and device monitoring is preferred.
  • Experience conducting root cause analysis and improving support processes is preferred.

Benefits

  • HMO coverage with 1 free dependent upon hire.
  • Life insurance.
  • 20 PTO credits annually.
  • 10% night differential.
  • Annual performance-based merit increases.
  • Employee recognition programs.
  • Company-provided laptop.
  • Site options in Ayala, Makati or Clark, Pampanga.
  • Monday to Friday schedule: 9:00 AM–6:00 PM CST / 10:00 PM–7:00 AM PH time.
  • Salary range of 50,000 PHP to 70,500 PHP all-in.

Interested in this position?

Apply directly on the company website

Apply Now

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