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Program Adoption Manager

12 hours, 56 minutes ago
United States
Full-time
Mid Level
Implementation Consultant
Project and Program Management
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 8

Description

  • Serve as the primary point of contact for veterinary clinics throughout the implementation journey from kickoff through launch, adoption, and transition to Customer Success.
  • Configure CarePath environments, including tenant setup, user permissions, PIMS integrations, data validation, and workflow configuration.
  • Troubleshoot implementation issues and coordinate with internal technical teams to resolve blockers.
  • Manage implementation milestones, timelines, training sessions, launch readiness activities, and project risks.
  • Translate technical requirements, workflows, integrations, and data flows into clear guidance for clinic teams.
  • Conduct onboarding sessions and training for veterinary clinic staff and maintain supporting documentation and training materials.
  • Partner with Strategic Account Managers to support clinic-level onboarding, program opt-ins, and adoption activities.
  • Coordinate implementation work across multiple customer journeys and partner programs using scalable, repeatable processes.
  • Collaborate with Product, Engineering, and project teams to manage data dependencies and align cross-functional workstreams.
  • Gather customer feedback and partner with Product and Engineering to improve the product, onboarding experience, and operational processes.

Requirements

  • 3+ years of experience in customer onboarding, implementation, customer success, technical support, or a similar customer-facing role.
  • Experience in the veterinary, animal health, or pharma industry.
  • Familiarity with PIMS systems such as Cornerstone, Avimark, and ezyVet and the data challenges they present.
  • Experience with SaaS implementations, tenant configuration, user management, or software administration.
  • Experience working with SaaS products, software platforms, or technology-enabled workflows.
  • Strong customer communication skills with the ability to build trust and confidence with users.
  • Comfort with learning and working with technical systems, configurations, and software workflows.
  • Ability to troubleshoot issues, identify root causes, and coordinate solutions.
  • Strong attention to detail and ability to manage multiple customer implementations simultaneously.
  • A customer-first mindset with a passion for helping users successfully adopt new technology.

Benefits

  • Medical coverage for employees and dependents, with 80-90% covered by the employer.
  • Employer HSA contribution with HDHP.
  • 401(k) match up to 3.5%.
  • Dependent Care Flexible Spending Account (FSA).
  • Dental and vision coverage available.
  • Basic Life and AD&D insurance, plus short- and long-term disability coverage.
  • Flexible Time Off and 12 paid annual holidays.
  • Paid parental leave, pawternity leave, financial pet adoption support, and subsidized pet insurance.
  • $250 annual stipend for learning and development.

Interested in this position?

Apply directly on the company website

Apply Now

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