RemoteLeaf Logo
Log in Sign up

Customer Success Manager

1 week ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 4

Description

  • Own the post-sales experience for a book of 400+ customer accounts.
  • Drive product adoption and customer satisfaction through targeted, consistent communication.
  • Use customer data, health signals, and product usage insights to identify churn risk and growth opportunities.
  • Build consultative relationships with veterinary practice managers and owners through emails, short videos, and conversations.
  • Document customer requests and coordinate with support and product teams to resolve issues.
  • Identify and influence expansion opportunities by connecting customer outcomes to additional PetDesk solutions.
  • Develop tailored communication plans that deliver continuous value across the customer lifecycle.
  • Lead structured business reviews with veterinary practices to demonstrate ROI and align on growth opportunities.
  • Collaborate with fellow Customer Success Managers and share best practices and learnings across the team.

Requirements

  • 2-3 years of experience in a Customer Success role.
  • Experience managing subscription-based models with a mix of high-touch relationship management and digital-scaled engagement strategies.
  • Strong phone communication, organizational, and time management skills.
  • Ability to stay tactful and poised under pressure in challenging interpersonal situations.
  • Experience working cross-functionally and collaborating closely in a team environment.
  • Curiosity about customer trends and interest in using data analytics to plan communication campaigns.
  • Experience with Salesforce, a Customer Success tool, or automation tools is a plus.
  • ChurnZero experience is a plus.
  • Veterinary experience is a plus.

Benefits

  • Medical coverage for employees and dependents, with 80-90% of premiums covered by the employer.
  • Employer HSA contribution with HDHP.
  • 401(k) match up to 3.5%.
  • Dependent Care Flexible Spending Account (FSA).
  • Dental and vision coverage available.
  • Basic Life and AD&D insurance, plus short-term and long-term disability coverage.
  • 12 paid annual holidays, paid parental leave, and Pawternity Leave.
  • Financial pet adoption support, subsidized pet insurance, and a $250 annual learning and development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

HubSpot

Associate Renewal Manager, Scaled

HubSpot 5K-10K Media

HubSpot is hiring an Associate Renewal Manager, Scaled to manage a high-volume book of business, protect retention, and drive accurate, timely renewals for its scaled customer segment.

United States Full-time Junior Account Manager Customer Success Manager
$64k-$96k
CRM Google Tag Manager HubSpot
14 hours, 30 minutes ago
Samsara

Senior Trial Success Manager

Samsara 1K-5K IT Services

Samsara is hiring a remote Sr. Trial Success Manager to lead enterprise trial execution and help prospective customers realize the value of its connected operations platform.

United States Full-time Senior Customer Success Manager Project Manager
$102k-$154k
CRM Salesforce
14 hours, 45 minutes ago
rediem

Customer Strategy Associate

rediem 1-10 information technology & services

rediem is hiring a Customer Success Manager to own a portfolio of Shopify brand relationships and help them launch, optimize, and grow omnichannel loyalty programs across the company’s platform.

United States Full-time Junior Customer Success Manager
$45k-$60k
E-commerce Shopify
14 hours, 59 minutes ago
Charger Logistics

Customer Success Manager - Logistics

Charger Logistics 251-1K Road & Rail

Charger Logistics Inc. is hiring an Account Management professional to support customer relationships, pricing, and business growth within its North America transportation and logistics operations.

United States Full-time Junior Account Manager Customer Success Manager
CRM
15 hours, 14 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers