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Client Success Manager (PST / MST)

1 month, 1 week ago
United States, Canada
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Google Analytics Google Tag Manager HubSpot Shopify WordPress
Apply Now
StackAdapt

StackAdapt

StackAdapt is an omnichannel advertising platform that accelerates customer acquisition through native, display, and video ads, ranking as the number 1 DSP on G2 and known for its innovative approach in digital advertising.

Media
1K-5K
Founded 2014
$2M raised
View All Jobs 34

Description

  • Act as the primary point of contact for self-serve clients with questions about the StackAdapt platform.
  • Provide first-contact support for client requests, technical how-to questions, and critical incidents via phone, chat, and email.
  • Support clients in the successful delivery of their programmatic campaigns.
  • Collaborate with Sales and internal teams to share data, insights, and feedback that inform product and service improvements.
  • Analyze data sources and product usage to provide client insights and support account growth and retention.
  • Resolve application, business, and technical issues while meeting established service level agreements.
  • Escalate complex incidents to other technical teams when needed.
  • Create and maintain support documentation and knowledge base articles for common challenges.
  • Take initiative on tickets that can be completed without Development team assistance.
  • Identify opportunities to improve operational processes and develop scalable solutions to recurring problems.

Requirements

  • 2+ years of client-facing experience; experience with internal service desks is a bonus.
  • 2+ years of experience in technical business analysis, data analysis, or business/technical support.
  • Advanced knowledge or experience in digital advertising is highly preferred.
  • Digital IAB certification and Google Analytics certification are highly preferred.
  • Proven ability to identify root causes of technical issues and solve complex problems.
  • Experience working with complex databases is a plus.
  • Advanced Excel is nice to have.
  • Familiarity with APIs and web app integration services.
  • Experience with CMS platforms such as WordPress, Shopify, and HubSpot is a strong asset.
  • Experience with Google Tag Manager, DoubleClick Campaign Manager, Google Analytics, or tracking platforms is a strong plus.
  • Exceptional communication, critical thinking, and analytical skills.
  • Meticulous attention to detail and the ability to manage multiple competing priorities simultaneously.
  • Experience providing training and explaining concepts to people with different levels of knowledge.

Benefits

  • Highly competitive salary.
  • Retirement savings plan options, including 401(k) and pension savings globally.
  • Competitive paid time off, including birthdays off.
  • Comprehensive mental health care program.
  • Health benefits starting on the first day of employment.
  • Work-from-home reimbursements.
  • Optional global WeWork membership and access to hubs in London and Toronto.
  • Robust training and onboarding program.
  • Support for personal development initiatives such as conferences, courses, and books.
  • Access to StackAdapt programmatic courses and certifications for continuous learning.
  • An awesome parental leave program.
  • Friendly, welcoming, and supportive culture.
  • Social and team events.

Interested in this position?

Apply directly on the company website

Apply Now

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