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Client Success Manager (PST / MST)

13 hours, 16 minutes ago
United States, Canada
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Google Analytics Google Tag Manager HubSpot Shopify WordPress
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StackAdapt

StackAdapt

StackAdapt is an omnichannel advertising platform that accelerates customer acquisition through native, display, and video ads, ranking as the number 1 DSP on G2 and known for its innovative approach in digital advertising.

Media
1K-5K
Founded 2014
$2M raised
View All Jobs 31

Description

  • Act as the primary point of contact for self-serve clients with questions about the StackAdapt platform.
  • Provide first-contact support for client requests, technical how-to questions, and critical incidents via phone, chat, and email.
  • Support clients in the successful delivery of their programmatic campaigns.
  • Collaborate with Sales and internal teams to share data, insights, and feedback that inform product and service improvements.
  • Analyze data sources and product usage to provide client insights and support account growth and retention.
  • Resolve application, business, and technical issues while meeting established service level agreements.
  • Escalate complex incidents to other technical teams when needed.
  • Create and maintain support documentation and knowledge base articles for common challenges.
  • Take initiative on tickets that can be completed without Development team assistance.
  • Identify opportunities to improve operational processes and develop scalable solutions to recurring problems.

Requirements

  • 2+ years of client-facing experience; experience with internal service desks is a bonus.
  • 2+ years of experience in technical business analysis, data analysis, or business/technical support.
  • Advanced knowledge or experience in digital advertising is highly preferred.
  • Digital IAB certification and Google Analytics certification are highly preferred.
  • Proven ability to identify root causes of technical issues and solve complex problems.
  • Experience working with complex databases is a plus.
  • Advanced Excel is nice to have.
  • Familiarity with APIs and web app integration services.
  • Experience with CMS platforms such as WordPress, Shopify, and HubSpot is a strong asset.
  • Experience with Google Tag Manager, DoubleClick Campaign Manager, Google Analytics, or tracking platforms is a strong plus.
  • Exceptional communication, critical thinking, and analytical skills.
  • Meticulous attention to detail and the ability to manage multiple competing priorities simultaneously.
  • Experience providing training and explaining concepts to people with different levels of knowledge.

Benefits

  • Highly competitive salary.
  • Retirement savings plan options, including 401(k) and pension savings globally.
  • Competitive paid time off, including birthdays off.
  • Comprehensive mental health care program.
  • Health benefits starting on the first day of employment.
  • Work-from-home reimbursements.
  • Optional global WeWork membership and access to hubs in London and Toronto.
  • Robust training and onboarding program.
  • Support for personal development initiatives such as conferences, courses, and books.
  • Access to StackAdapt programmatic courses and certifications for continuous learning.
  • An awesome parental leave program.
  • Friendly, welcoming, and supportive culture.
  • Social and team events.

Interested in this position?

Apply directly on the company website

Apply Now

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