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Senior Customer Success Manager II, Omni Commerce

13 hours, 28 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
E-commerce
Apply Now
Pacvue

Pacvue

Pacvue is the unified commerce platform for eCommerce advertising, sales, and intelligence, empowering businesses to maximize their potential across multiple marketplaces.

Media
11-50
$1M raised
View All Jobs 3

Description

  • Own and independently manage a portfolio of enterprise Omni Commerce accounts, driving retention, platform adoption, and measurable customer outcomes.
  • Lead executive-level client engagements, including strategic business reviews, escalation management, and senior stakeholder alignment.
  • Serve as a senior commerce expert on Omni retail operations, including digital shelf health, buy-box management, inventory signals, and pricing and promotion dynamics.
  • Build and refine onboarding frameworks, operational playbooks, and internal SOPs for the Omni Commerce offering.
  • Act as the primary conduit between customers and the Product team, translating client workflows and market gaps into actionable product feedback.
  • Identify expansion opportunities within existing accounts and partner with Sales and Account Management on upsell and cross-sell motions.
  • Mentor peers and share best practices to raise the team’s Omni commerce fluency and strategic account management capability.
  • Track changes across Walmart and Target commerce ecosystems and translate them into guidance for customers and internal teams.
  • Contribute to cross-functional initiatives that align the Commerce offering with Pacvue’s retail media platform.

Requirements

  • 8+ years of experience in Customer Success, commerce operations, or account management within retail and eCommerce.
  • Walmart and Target experience is required.
  • Deep hands-on experience with omnichannel operations across Walmart and Target, including digital shelf optimization, buy-box dynamics, inventory management, and pricing and promotion strategy.
  • Amazon and other Omni retailer experience is a strong plus.
  • Proven ability to manage complex commerce operations across multiple retailers in parallel.
  • Proven ability to independently lead strategic, executive-level client relationships at enterprise CPG or large brand organizations, including C-suite and VP-level engagement.
  • Experience developing scalable frameworks, onboarding playbooks, or operational processes in a high-growth SaaS or commerce technology environment.
  • Strong analytical mindset with experience turning commerce performance insights into executive-level presentations; proficiency with PowerPoint or equivalent presentation tools required.
  • Demonstrated track record of influencing product roadmap decisions through structured, evidence-based customer feedback and cross-functional collaboration.
  • Familiarity with retail media platforms and how commerce and media signals interact; Pacvue platform experience is a plus.
  • Proficiency with CRM systems, customer success platforms, and eCommerce analytics tools.
  • Exceptional communication, executive presence, and the ability to operate with high autonomy in ambiguous, fast-moving environments.

Benefits

  • Flexible Paid Time Off.
  • Paid holidays and floating holidays.
  • Medical, dental, vision, FSA, HSA with employer contribution, life insurance, and pet insurance.
  • 401(k) with employer match.
  • Up to 2 days of paid time off to volunteer with a 501(c) organization.
  • Paid parental leave.
  • Company-subsidized membership to Wellhub and Peloton.
  • Fertility and family-building support through Carrot.
  • Annual base salary range of $110,000-$130,000 USD.
  • Eligible for additional annual bonus compensation through Pacvue incentive plans.

Interested in this position?

Apply directly on the company website

Apply Now

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